ISV Success Manager
About The Position
The ISV Ecosystem team is focused on expanding SaaS integrations across Okta Workforce and Auth0 product areas. This role supports ISVs through their integration journey, acting as a bridge between integrators and cross-functional stakeholders to improve the integrator experience and shape partner programs. The goal is to drive ISV satisfaction, ecosystem growth, and platform adoption. The ideal candidate will have strong communication, analytical, and technical skills to influence ISV roadmaps, identify integration requirements, and assist through technical roadblocks. This role requires thriving in cross-functional environments and treating ISVs as customers to solve strategic business and technical challenges. A deep interest in identity and security is essential, along with the ability to evangelize Okta’s value. The role also involves representing Okta at industry events and driving thought leadership.
Requirements
- 4+ years of experience in developer support, sales engineering, technical account management, partner engineering, or marketplace development
- Strong understanding of identity and security requirements for enterprise SaaS builders
- Excellent analytical and communication skills, with the ability to establish credibility and influence both technical and business stakeholders
- Ability to evaluate software, identify integration opportunities, and engage effectively with product and engineering leaders
- Passion for learning new technologies and sharing knowledge with the ISV community
- Adaptability in a dynamic environment with a focus on continuous process improvement
Nice To Haves
- Experience nurturing partner or customer relationships in a success-focused role
- Proficiency in one or more modern programming languages (e.g., Java, C#, Ruby, Python, JavaScript)
- Domain knowledge in identity and access management (e.g., SAML, OIDC/OAuth, SCIM, SSF, privileged access, API security)
- Experience in sales engineering, technical marketing, product management, partner engineering, or as a technical evangelist
- Bachelor’s degree in Computer Science or a related field
Responsibilities
- Establish thought leadership on identity, identity standards, and “enterprise readiness” requirements for SaaS builders, while evangelizing the Okta Integration Network
- Build a scalable ISV pipeline by identifying and nurturing new integration opportunities including partnering cross-functionally with Corp Dev, PMM, and field teams to expand our top of funnel
- Guide ISVs through their integration journey, from discovery and implementation to delivery and maintenance
- Partner with field teams (PAT, SEs, AEs, TAMs) to drive adoption of strategic products and features within the Auth0 ISV customer segment
- Synthesize feedback from ISVs, product, and field teams to refine ISV Ecosystem program investments and internal product direction
- Establish and continuously improve a repeatable and scalable “learn, build, publish” integration lifecycle, leveraging AI tools where appropriate to expand ecosystem impact
Benefits
- health, dental and vision insurance
- 401(k)
- flexible spending account
- paid leave (including PTO and parental leave)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
