Issue Resolution Coord II
About The Position
This is a hybrid role in Jacksonville, FL, where the Issue Resolution Coordinator II will be the backbone of the issue resolution team. The role involves reviewing and resolving claim issues, documenting actions accurately across systems, writing and reviewing estimates, analyzing discrepancies, and ensuring fair, timely resolutions. The position supports the claims process by applying sound judgment and problem-solving skills to help restore communities. At Crawford, every claim represents a person and a community that the company helps to rebuild. The ideal candidate will have property adjusting experience, proficiency in Xactimate and XactAnalysis, and attention to detail to keep processes seamless and effective. This is an opportunity to be part of the One Crawford family and make a real impact.
Requirements
- Property adjusting experience
- Proficiency in Xactimate
- Proficiency in XactAnalysis
- Attention to detail
Responsibilities
- Review and resolve claim issues while documenting actions accurately across systems.
- Write and review estimates.
- Analyze discrepancies.
- Ensure fair, timely resolutions.
- Support the claims process by applying sound judgment and problem-solving skills.
Benefits
- Pay and incentive plans that recognize performance excellence
- Benefit programs that empower financial, physical, and mental wellness
- Training programs that promote continuous learning and career progression while enhancing job performance
- Sustainability programs that give back to the communities in which we live and work
- A culture of respect, collaboration, entrepreneurial spirit and inclusion
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
