Issue Management Coordinator - Investment Services

U.S. Bank•Minneapolis, MN

1d•Hybrid

About The Position

The Issue Management Coordinator works closely with stakeholders in Investment Services within Wealth, Corporate, Commercial and Institutional Banking (WCIB), and across the enterprise, to execute the Issue Management program. The role supports issue management for U.S. Bank's Investment Services businesses, including Global Corporate Trust and Global Fund Services, across U.S. and international legal entities. WCIB Risk Management works with the business to identify, control, and monitor risks inherent in its activities. The coordinator partners with business, audit, compliance, and risk stakeholders to assess issues, validate remediation plans and supporting evidence, and determine whether issues are ready for closure. The role independently challenges business-provided evidence, may perform validation testing, documents the results and rationale for closure, maintains accurate issue records in ARCHER, and monitors milestones and reporting requirements. The position has a hybrid/flexible schedule, with an expectation to work in the office three or more days per week.

Requirements

Six or more years of applicable experience.
Bachelor's degree or equivalent work experience.
Ability to manage multiple assignments, requests, and deadlines, prioritize effectively, and work independently or as part of a team.
Strong analytical, problem-solving, and critical-thinking skills, with close attention to detail and accuracy.
Strong written and verbal communication, interpersonal, and collaboration skills, and sound business judgment when priorities or viewpoints conflict.
Ability to identify and escalate concerns quickly and effectively and propose solutions.
Applicants must be able to comply with U.S. Bank policies and procedures, including its Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Nice To Haves

Six or more years of experience in risk management or an applicable line of business, such as compliance, testing and monitoring, or audit, preferably in financial services or a similar industry.
Relevant certifications such as CPA, CIA, or CISA.
Working knowledge of trust, custody, fund administration, and related Investment Services offerings, and the laws, regulations, and regulatory trends affecting them.
Working knowledge of risk and issue management practices, including Enterprise Issue Management Policy and Program requirements, or the ability to quickly understand policy requirements.
Experience writing issue descriptions and performing or evaluating root-cause analysis.
Experience performing validation or sustainability testing and reviewing evidence to confirm long-term remediation.
Experience with ARCHER or a similar governance, risk, and compliance system, including issue classification and risk taxonomy.
Ability to conduct research and find answers independently with limited management intervention.
Ability to think strategically and implement change initiatives related to the WCIB Issue Management program.
Experience with Tableau, SAS Enterprise Guide, Visual Basic, or SQL; alternatively, strong ability to review and validate data completeness.

Responsibilities

Partner with internal audit, first- and second-line compliance and risk partners, and the business to ensure corrective actions address issues and their root causes.
Ensure corrective actions for assigned issues are executed in accordance with the Enterprise Issues Management Policy and retain evidence as part of issue closure.
Independently validate business issue-resolution plans to assess whether they address root causes and whether corrective actions are sustainable.
Review business-provided evidence and, where applicable, perform detailed validation testing to determine whether issues are fully remediated and processes or controls are appropriately designed and operating effectively.
Challenge evidence, including data extractions, and provide business partners and senior management with accurate information supporting issue resolution.
Write detailed, well-supported issue memos describing corrective actions, their connection to root causes, validation and sustainability testing results, and why the remediation is expected to hold over time.
Partner with business groups and business unit risk managers to vet risk events and testing findings, determine whether they meet issue criteria, and draft issue descriptions and root-cause statements.
Maintain accurate and timely ARCHER fields for assigned issues in accordance with policy and program requirements.
Assess and document issue classifications in ARCHER, including risk categories, severity ratings, and how issues were identified.
Work with WCIB Business Unit Risk Managers and business partners to address concerns and support timely remediation.
Monitor assigned issues and manage milestone target dates, escalating promptly when milestones are at risk.
Provide written weekly and monthly updates on assigned issues for established reporting routines and senior business-line leaders.
Manage issues from all issue sources, including self-identified, SLOD-sourced, regulatory-sourced, and audit-sourced issues, for Investment Services business units.

Benefits

Healthcare coverage, including medical, dental, and vision
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation of two to five weeks, depending on salary grade and tenure
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law
Incentive and recognition programs
Equity stock purchase
Pension