Issue Management Coordinator - Investment Services

U.S. Bank•Minneapolis, MN

2d•$105,400 - $124,000•Hybrid

About The Position

The Issue Management Coordinator works with key stakeholders in Investment Services within Wealth, Corporate, Commercial and Institutional Banking (WCIB), as well as across the enterprise, to execute the Issue Management program. Investment Services includes Global Corporate Trust, which provides trustee, custody and agency services supporting financing transactions, and Global Fund Services, which provides fund administration, accounting, transfer agency, tax, custody and depositary services in the U.S. and internationally. WCIB Risk Management partners with the business to identify, control and monitor risks inherent in its activities. The coordinator partners with business groups and risk, compliance, audit and other stakeholders to determine whether risk events and testing findings meet issue criteria, establish issue descriptions and root causes, oversee corrective actions, validate remediation and sustainability, and support timely issue closure. The role reviews evidence and may perform validation testing, documents findings in detailed memos, maintains issue information in ARCHER, monitors milestones, escalates risks to closure dates, and provides written status updates to senior business line leaders. Assigned issues cover Investment Services business units and U.S. and international legal entities, and may originate from self-identification, second-line oversight, regulatory sources or audit.

Requirements

Six or more years of applicable experience.
Bachelor’s degree or equivalent work experience.
Ability to manage multiple assignments, requests and deadlines, prioritize effectively, and work independently and as part of a team.
Self-motivation, initiative, and ability to conduct research and seek answers with limited management intervention.
Strong analytical, problem-solving and critical-thinking skills, with close attention to detail and accuracy.
Strong written and verbal communication, interpersonal and collaboration skills; ability to work across teams and with staff at all levels and exercise sound business judgment when priorities or viewpoints conflict.
Ability to identify and escalate concerns quickly and effectively and propose solutions.
Ability to think strategically and implement change initiatives related to the WCIB Issue Management program.
Ability to review and validate data completeness.

Nice To Haves

Six or more years of experience in Risk Management or an applicable line of business, such as compliance, testing and monitoring, or audit; financial services or a similar industry is preferred.
Relevant certifications such as CPA, CIA or CISA.
Working knowledge of trust, custody, fund administration and related Investment Services offerings, and the laws, regulations and regulatory trends affecting them.
Working knowledge of risk and issue management practices, including Enterprise Issue Management Policy and Program requirements, or ability to quickly understand policy requirements.
Experience writing clear issue descriptions and performing or evaluating root cause analysis.
Experience performing validation or sustainability testing and reviewing evidence to confirm issues are fully fixed for the long term.
Experience with ARCHER or a similar governance, risk and compliance system, including issue classification and risk taxonomy.
Experience with Tableau, SAS Enterprise Guide, Visual Basic or SQL.

Responsibilities

Partner with internal audit, first- and second-line compliance and risk partners, and business stakeholders to ensure corrective actions address issues and their root causes.
Ensure corrective actions for assigned issues are executed in accordance with the Enterprise Issues Management Policy and that evidence is retained and captured for closure.
Independently validate business-created issue resolution plans, assess whether they address root causes, and evaluate whether corrective actions are sustainable.
Review business-provided evidence and assess whether assigned issues are fully remediated and ready for closure; perform detailed validation testing when appropriate to assess control design and operating effectiveness.
Challenge evidence, including data extractions, and provide business partners and senior management with accurate information supporting issue resolution before closure.
Write clear, well-supported memos describing corrective actions, their connection to root causes, validation and sustainability testing results, and why the remediation is expected to hold over time.
Partner with business groups and business unit risk managers to vet risk events and testing findings against issue criteria, and draft issue descriptions and root cause statements.
Maintain accurate and timely ARCHER fields for assigned issues in accordance with policy and program requirements.
Assess and document issue classifications in ARCHER, including primary and related risk categories, severity ratings, and identification methods.
Work with WCIB Business Unit Risk Managers and business partners to address concerns and ensure timely remediation.
Monitor assigned issues and manage business and WCIB Issue Management milestone dates; escalate promptly when milestones are at risk.
Provide weekly and monthly written status updates on assigned issues for established reporting routines and senior business line leaders.
Work on issues from all sources aligned to Investment Services business units, including Global Corporate Trust and Global Fund Services, across U.S. and international legal entities.

Benefits

Healthcare coverage, including medical, dental and vision insurance.
Basic term and optional term life insurance.
Short-term and long-term disability insurance.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation of two to five weeks depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Comprehensive benefits package, incentive and recognition programs, equity stock purchase, 401(k) contribution and pension, subject to eligibility requirements.