iSOC Coordinator- Part Time- 6am-11am

Interface Systems•Plano, TX

1d•Onsite

About The Position

As a Level 1 iSOC Coordinator, you will play a critical role in maintaining the safety and security of Interface customers. Leveraging an advanced two-way audio and video surveillance systems installed at the customer location, the Coordinator will perform regular scheduled virtual security checks/ tours. Coordinators help protect customers during key moments, such as business openings and closings. In addition to monitoring, Coordinators are a primary point of contact for handling inbound inquiries from customers, employees, and vendors, addressing security concerns and resolving system-related questions. This position offers the opportunity to develop skills in security operations, customer communication, and emergency response, serving as a foundation for growth through the iSOC Coordinator levels. You will contribute meaningfully to protecting people and property, all while advancing your expertise in a fast-paced, technology-driven environment.

Requirements

High school diploma or GED equivalent.
Excellent communication and interpersonal skills ensuring all interactions are handled with professionalism and care.
Strong active listening skills to understand customer needs and provide timely, accurate responses to requests.
Working knowledge of Microsoft Office applications.
Ability to maintain a calm and positive demeanor in high pressure situations, demonstrating professionalism while working through urgent or critical situations.

Nice To Haves

Two years of experience in customer service, call center, dispatch, or security roles is preferred.

Responsibilities

Perform remote security checks/ virtual tours of customer locations, carefully observing all areas for potential security vulnerabilities, criminal and/ or unusual activities.
Conduct virtual security escorts to safeguard customers during business opening, closing and/ or upon customer a request.
Communicate with customer locations using state-of-the-art two-way audio/ video surveillance technology.
Take appropriate action based on the severity or instruction provided, including customer contact and/ or dispatching emergency services such as police, fire, or medial services.
Answer inbound phone calls to assist with resolving, escalating, or supporting security and system-related inquiries from customers, employees, and vendors.
Maintaining accurate records and documentation with the system of record (automation system)
Interface offered learning courses may be necessary when pursuing further certification(s)
All iSOC employees must comply with policies as stated in the Interface Employee Handbook and Employee Safety Manual.