ISG Business Enablement & Operational Excellence Manager

Bank of America•Jersey City, NJ

20d•Onsite

About The Position

At Bank of America, this role supports the development and execution of strategic initiatives and processes aligned with business priorities. The Business Enablement and Operational Excellence Manager supports initiatives across Wealth Management, focusing on Operational Excellence, Pricing Strategy & Analytics, and AI Innovation. The role partners with Operations, MLSN, and business stakeholders to improve processes, enhance advisor and client experiences, mitigate risk, and deliver analytics-driven insights that support business growth and informed decision-making. The position combines strategic thinking, analytical rigor, and cross-functional collaboration to drive operational improvements, support pricing initiatives, and advance adoption of Artificial Intelligence tools and capabilities. It also supports business transformation through project execution, stakeholder engagement, change management, and coordination across business partners, and develops executive communications and presentations that convey findings, impacts, recommendations, and progress against strategic goals. Bank of America describes its culture as inclusive and supportive of teammates’ physical, emotional, and financial wellness. The company states that it is committed to an in-office culture supporting collaboration, engagement, and career development, with flexibility based on role-specific responsibilities and business needs. Current employees working from home may apply, but selected candidates may be required to work onsite under the workplace excellence policy. The role is a 1st shift position, 40 hours per week, with listed locations in Jersey City and Pennington, New Jersey. The annual salary range is $140,700 to $200,000, determined based on experience, education, and skill set. The position is eligible for an annual discretionary award and benefits, including access to paid time off.

Requirements

At least 5 years of experience in Wealth Management, Financial Services, Business Strategy, Operations, Analytics, Consulting, or a related field.
Demonstrated ability to lead complex initiatives across multiple stakeholders and business functions.
Strong analytical, problem-solving, and strategic thinking skills.
Experience developing executive-level reporting, dashboards, and presentations.
Familiarity with pricing strategy, business analytics, operational excellence methodologies, and process improvement.
Knowledge of emerging Artificial Intelligence technologies and a strong interest in driving AI adoption and business transformation.
Excellent communication, relationship management, and influencing skills.
Ability to translate complex business challenges into practical, scalable solutions.
Skills listed: Business Acumen, Critical Thinking, Customer and Client Focus, Result Orientation, Analytical Thinking, Collaboration, Oral Communications, Stakeholder Management, Adaptability, Innovative Thinking, Planning, and Prioritization.

Responsibilities

Build and/or execute business initiatives and processes in partnership with stakeholders and partners.
Solve complex problems and deliver business initiatives and processes using subject matter expertise and technical knowledge of the business.
Engage key stakeholders, partners, and business leadership to deliver business objectives.
Perform analytics, assessments, and interpretation of data or information to identify business opportunities, derive insights, and measure outcomes.
Develop strategic and tactical plans to advance business goals and objectives.
Partner with Operations, MLSN, and cross-functional stakeholders to identify process inefficiencies, solve business challenges, improve client and advisor experiences, and mitigate operational risk.
Develop analytics, reporting, and business insights to inform Wealth Management pricing decisions, monitor performance, and identify opportunities to drive growth and profitability.
Deliver executive-level analytics and reporting for senior leadership, field executives, and Financial Advisors, translating complex data into actionable insights.
Support initiatives that expand Artificial Intelligence use across Wealth Management; identify use cases with business and support teams, promote adoption of approved tools and resources, develop metrics and reporting, and help drive efficiencies through technology solutions.
Lead cross-functional problem solving by evaluating issues and impacts with business leaders, operations teams, and support partners, and implementing scalable solutions.
Conduct strategic business analysis to identify trends, evaluate performance, measure results, and uncover opportunities supporting business priorities and operational objectives.
Support business transformation initiatives through project execution, stakeholder engagement, change management, and coordination across business partners.
Develop executive communications and presentations communicating findings, business impacts, recommendations, and progress against strategic goals.