ISG Analyst 1, 2, or 3

Louisiana State University

2d•Onsite

About The Position

Pennington Biomedical Research Center, a world-renowned academic research institute of Louisiana State University, is seeking an ISG Analyst 1, 2, or 3 in Computing Services. This ISG Analyst 1, 2, or 3 will work with a small team of IT professionals to manage, configure, support and design enterprise infrastructure systems and services. The ideal candidate possesses strong technical and communication skills, can manage multiple priorities, and works effectively in a fast-paced, collaborative environment.

Requirements

Bachelor's degree in Computer Science or related field.
Three (3) years of experience in an IT related position.
Extensive experience in the Microsoft Windows ecosystem, including many of the following: Windows Server, Windows 7/10, Active Directory, Group Policy, DNS, DHCP, NPS, IIS, SCCM, WSUS, RDS, CIFS.
Significant experience working with Server and Network hardware in a data center environment and related power/copper/fiber infrastructure management.
Proficiency in system design, database management, and enterprise software.
Effective communication skills for working with both technical and non-technical stakeholders.
Familiarity with project management and agile methodologies.
Bachelor’s degree in Information Systems, Computer Science, Healthcare Informatics, Business Administration, or a related field.
Minimum of five (5) years of professional experience in information systems, business systems analysis, application support, healthcare systems, data analytics, or related technical support environments.
Experience analyzing, implementing, troubleshooting, and supporting enterprise applications or information systems.
Ability to gather business requirements, evaluate workflows, and recommend system improvements or technical solutions.
Knowledge of system integration, database concepts, reporting tools, and software lifecycle management.
Experience working with end users to provide training, technical support, issue resolution, and system optimization.
Strong analytical, organizational, and problem-solving skills with the ability to manage multiple priorities and projects simultaneously.
Excellent written and verbal communication skills with the ability to collaborate across departments and communicate technical information to non-technical users.
Experience with project coordination, testing, documentation, and change management processes preferred.

Nice To Haves

Commvault Simpana or other enterprise tape backup environment
network security
router, firewall, and switch administration (especially Cisco and Juniper)
Linux/LAMP administration
Office 365 administration
phone systems (PBX)
remote desktop environments
Enterprise Network Storage (especially NetApp CDOT or Nimble)
802.11 Wireless/WiFi

Responsibilities

Configure and maintain server operating systems (primarily MS Windows Server) and related applications and services.
Configure, install, and maintain server and network hardware, included related power and cabling infrastructure.
Monitor device and network service availability and performance., analyze logs, diagnose and resolve outages and impairments.
Configure and manage virtualization environment and enterprise network storage.
Administrative responsibility for enterprise tape backup environment.
Perform backups, regularly test restore operations, rotate tapes, and maintain backup targets.
Assist in backup-related hardware and software installation and upgrades.
Assist with hardware and software procurement.
Recommend, evaluate, and help to develop specifications and solutions.
Function as tier 2 support escalation path for cases referred and managed by Help Desk.