ISAC SERVICE COORDINATOR

South Hills Interfaith Movement•West Mifflin, PA

44d•$42,000 - $50,000•Hybrid

About The Position

South Hills Interfaith Movement’s (SHIM) mission is to mobilize community resources and implement sustainable programs that compassionately help neighbors meet basic needs, achieve self-sufficiency, and build community. SHIM provides food, clothing, financial aid, education, family support, and a host of other services to 8,500 people in need in Pittsburgh’s southern suburban neighborhoods. In response to the unique challenges faced by the local refugee and immigrant population, SHIM operates programming designed to support children and families in this demographic. At SHIM, our employees make a meaningful difference every day. Whether you're helping families access basic needs, supporting refugees and immigrants, or strengthening our organization behind the scenes, your work directly impacts our community. We believe our employees deserve flexibility, opportunities to grow professionally, and a comprehensive benefits package that supports both work and life. The Immigrant Services and Connections (ISAC) Service Coordinator is responsible for providing direct assistance /case management to refugee and immigrant individuals and families. Direct services provided by the ISAC Service Coordinator will include providing emergency assistance and guidance to families in crisis, advocacy, referral to outside services, interacting with walk-in clients, and assistance in interpretation services.

Requirements

Federal Bureau of Investigation (FBI) Fingerprint Clearance or Pennsylvania ACT153 Waiver
Pennsylvania Criminal Clearance
Pennsylvania Child Abuse Clearance
Mandated Reporter Training
NSOR – National Sex Offender Registry
Valid Pennsylvania Driver’s License

Responsibilities

Develop trusting relationships with immigrant individuals and families.
Maintain confidentiality and professionalism; effectively communicate this through appropriate usage of ISAC specific of memorandums of understanding for the service coordinator's services.
Conduct intake and needs assessment with immigrant individuals and families.
Provide service coordination to immigrant individuals and families. Services may include but not limited to assisting with transportation to and from doctor appointments, court proceedings, and other service providers.
Promote self-sufficiency through collaborative efforts with the individual and service coordinator including creating and implementing service plans.
Monthly Service Plan reviews.
Provide emergency assistance (food, clothing, utility-assistance) to individuals/families in need.
Research referral sources and maintain a listing of resources and information bank to easily link individuals and families to services.
Information assistance and referral provision.
Utilize translation and interpretation services as needed.
Advocate on behalf of non-native speaking individuals for interpretation services.
Document all contacts and services in case files and maintain appropriate case notes.
Maintain up-to-date case files on the data management site.
Provide monthly reports as requested.