IS Technical Support Analyst Supervisor - Full Time

Montrose Regional Health • Montrose, CO

6d • Onsite

About The Position

Assists the IS Director in supervising the day-to-day operations of the organizations Service Desk and Projects. The role involves overseeing and coordinating the service desk Technical Support Analyst team to provide excellent customer service and IT support to the organizations staff and patients, as well as leading and delivering on various IT projects to improve the hospital's overall technology infrastructure.

Requirements

• High school graduate or equivalent.
• At least a 4-year working knowledge of computers, desktops and networks.
• At least 3 years of experience in a supervisory or leadership role, preferably in a healthcare environment.
• Proven experience in supervising a team and/or delivering IT projects.
• Knowledge of ITIL best practices for service desk management and IT project management methodologies.
• Understanding of healthcare regulations and compliance requirements, including HIPAA and HITECH.

Nice To Haves

• Bachelor's degree preferred.
• Experience with electronic medical records (EMRs) and healthcare information exchange (HIE) preferred.

Responsibilities

• Supervising the day-to-day operations of the organization's Service Desk and Projects.
• Overseeing and coordinating the service desk Technical Support Analyst team.
• Providing excellent customer service and IT support to the organization's staff and patients.
• Leading and delivering on various IT projects to improve the hospital's overall technology infrastructure.

Benefits

• Student loan employer contributions up to $10,800 tax free!
• Mentoring
• Continuing Education
• 401 K Retirement Plan with employer match
• Multiple health options to selection from
• Ability to earn an additional $5.00 per hour by participating in our Professional Development Ladder program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED