IS Technical Services Supervisor

Ramsey County•(Ramsey County Government Center) Saint Paul, MN

4d•Hybrid

About The Position

The current vacancy is in the Security Team. As an IS Security Supervisor, your work will include: Supervise and coordinate the day-to-day work of Information Security staff. Coordinate cybersecurity operations, incidents, priorities, assignments and service activities. Work collaboratively across Information Services to support effective and coordinated technology operations. Communicate operational issues, cybersecurity risks and significant concerns to Information Services management and ensure appropriate follow-through. An ideal candidate has experience supervising or coordinating IT or cybersecurity professionals, strong communication and organizational skills, sound judgment, and the ability to build an effective and collaborative team. To supervise and manage, and perform as needed, the activities of a subdivision within the Department of Information Services; to direct and manage technical staff in the installation, implementation, and maintenance of County-wide data network and/or server-based operating systems; to provide input into strategic planning discussions that involve operations of the subdivision to which assigned; and to perform related duties as assigned. This position is a working supervisory position. This class coordinates and oversees the work of multiple projects and project teams; and involves the design and implementation of systems effecting more than one department of the County, or on a County-wide basis. Work at this level requires the application of broad departmental principles to achieve objectives under the general direction of the Division Manager. This position is identified under the designation of ‘flex work eligible’, meaning that the employee can formally opt to be in-office full-time or work a flex schedule in which at least two days per week are performed in office and other days can be performed in a remote-first environment. Regardless of selection, the position carries expectations regarding on-site responsibilities and will require schedule flexibility beyond the minimum expectations set forth in the county’s flexible workplace policy.

Requirements

Bachelor's Degree in computer sciences or a related field.
Eight years of progressive technology hardware and operating systems administration, or data network and network device support, including at least two years as an Information Services Senior or Lead Analyst, and/or two years of project management and/or supervisory/team leading experience.
Equivalent combination of education and related experience.
Strong communication and organizational skills.
Sound judgment.
Ability to build an effective and collaborative team.

Nice To Haves

Experience supervising or coordinating IT or cybersecurity professionals.

Responsibilities

Supervise and coordinate the day-to-day work of Information Security staff.
Coordinate cybersecurity operations, incidents, priorities, assignments and service activities.
Work collaboratively across Information Services to support effective and coordinated technology operations.
Communicate operational issues, cybersecurity risks and significant concerns to Information Services management and ensure appropriate follow-through.
Supervise and manage, and perform as needed, the activities of a subdivision within the Department of Information Services.
Direct and manage technical staff in the installation, implementation, and maintenance of County-wide data network and/or server-based operating systems.
Provide input into strategic planning discussions that involve operations of the subdivision to which assigned.
Coordinate and oversee the work of multiple projects and project teams.
Involves the design and implementation of systems effecting more than one department of the County, or on a County-wide basis.
Promote a diverse, culturally competent, and respectful workplace.
Provide support and trouble-shooting services for technical staff and departmental users with difficult server or network-based problems and responds to and resolves departmental user technical problems regarding equipment and equipment-based operating system or network-related software.
Analyze problems with vendor-supplied hardware/software, evaluates new technical proposals and new systems for technical impact on the infrastructure.
Assess the financial impact on Ramsey County and determine how well solutions fit the county’s business needs.
Ensure team alignment with supported technology.
Coordinate with staff to ensure there is a primary and secondary assignment for all supported technology.
Work with staff to ensure appropriate levels of training and skills to enable individuals to perform in their assigned roles.
Oversee the operations of the infrastructure services to ensure all managed systems are configured to defined standards and achieve agreed to levels of service availability.
Supervise a team(s) of information technology professionals within the Department of Information Services to develop, enhance and maintain server-based environment, database systems; and/or network systems/services for user departments by coordinating planning, assigning project staff, scheduling staff and computer resources, evaluating performance of staff and work, and assessing training needs.
Lead technical analysis into the performance and reliability of existing and new technology solutions.
This analysis includes trouble shooting problems, tuning applications and how to perform upgrades to the solutions.
Participate in discussions involving planning of future server or network-based systems.
Assess the best balance of external vs. internal resources to accomplish future objectives, and provides input into strategic plans for the County in the area technical infrastructure.
Ensure that the future needs/goals of the project/functional area/department(s) served are identified and incorporated into the overall County's information technology planning.
Establish effective working relationships with County department managers and staff by budgeting, planning, communicating, writing bid specifications, establish schedules, setting priorities, and otherwise providing technical advice and consultation relating to hardware and software issues to achieve the County's business goals through the effective and efficient use of electronic technology.
Conduct internal technical studies for the Department of Information Services relative to hardware, software, networks, procedures and standards in order to: analyze and evaluate computer hardware and software; establish Information Services procedures and standards; create and maintain appropriate documentation relating to systems; and to provide other resources for use in connections with functions such as planning, budgeting and training.
Participate in divisional management team and monitor adherence to departmental policies, procedures and standards for assigned staff.
Evaluate and provide technical supervision to contracted staff and on-site vendor supplied personnel for projects managed.
Review the work progress of projects to ensure compliance with planned schedules and approved budgetary appropriation.
Coordinates the activities of multiple project teams as necessary.
Establish and change priorities of projects and assigned tasks as appropriate to meet County-wide and individual customer department needs.
Manage and coordinate the activities involved in maintaining a large telecommunications network's software including planning, installation and troubleshooting.
Coordinate the planning, scheduling, and controlling of large-scale systems software upgrades and projects from inception through implementation.
Assists with, or provide in conjunction with department managers, information to the County's top executives regarding information technology issues and planning.
Oversee the plans and procedures for data security, integrity, and privacy by planning and implementing back-up operations, terminal security, and password protection in order to conform to state, county and departmental policies.
Respond to, or direct the response to, major (county-wide) system incidents with large impact to county computerized systems, prevention strategies, and disaster recovery, ensuring that systems continue to operate, and that the effects and length of disruptions are minimized.
Review performance and capacity management to ensure the data network and/or server farm environments are meeting current and future needs of the County.
Ensure staff are fully utilizing the ITIL/ITSM solution and adhere to all IS Policies pertaining to security and ITIL.