IS&T Field Lead

Bechtel Corporation•,

1d•Onsite

About The Position

Bechtel is seeking an Information Systems & Technology (IS&T) Technician to join the IS&T team located at the project construction site. The IS&T Technician, reporting to the IS&T Field Lead, will be responsible for support of IS&T infrastructure and services across both the site and field offices. This includes managing and maintaining hardware, software, and operating systems. The IS&T Technician will also support video conferencing, resolve network-related issues, manage mobile devices, and oversee printing services to ensure smooth operations for end users. In this role, you will lead a team of IT staff and operations for complex projects. You will set project IT goals, and coordinate resources to develop strategies, staffing plans, and budgets. You will develop and implement the Project Automation Plan, and manage cross-functional automation, innovation, and integration requirements. Your leadership and best practices will drive successful Project IT execution.

Requirements

Interpersonal Skills
Excellent interpersonal and stakeholder management skills
Excellent written and verbal communication skills
Excellent time management skills and ability to work under pressure to meet deadlines
Excellent ability to manage competing priorities
IT Infrastructure Management Experience (Advanced)
Providing solutions, troubleshooting complex issues
Expertise in ServiceNow IT Service Management (ITIL)
Fully proficient in managing IT hardware assets
Experience in IT vendor management
Advanced knowledge of Information security practices
Technical Knowledge (Advanced)
End User computing
Windows 10 and 11
Virtual Desktop Infrastructure
Mobile Device Management
Modern Collaborative Technologies & Cloud Computing Tools
HP/Poly & Microsoft Teams Enterprise Voice and Video Conferencing
Microsoft 365 – Teams, SharePoint, OneDrive
Azure Active Directory
Power-BI and Power-App
Requires bachelor's degree (or international equivalent) and 8 -10 years of relevant experience or 12-14 years of relevant work experience

Nice To Haves

Microsoft Azure Fundamentals
ITIL v4 Foundation certification
Microsoft 365 Certified: Enterprise Administrator Expert
Project Management Professional (PMP) certification
Cisco Certified Network Associate (CCNA)
Knowledge of Engineering Application Suites (Autodesk, Bentley, Trimble, Hexagon, etc.)
Knowledge of the software and integration architecture for document management, project controls, engineering, workflows and dashboards
Experience of mid-scale Engineering, Procurement, and Construction (EPC) projects

Responsibilities

Responsible for servicing incidents, requests, and tasks for deployed infrastructure services to end-users
Training, problem resolution, hardware, software, and operating system upgrades for end-user computing devices (PCs as well as mobile devices)
Follows the established technology standards, policies, support processes and security requirements
Helps establish and monitor metrics on service delivery and customer satisfaction
Responsible for providing end-user support for collaboration technologies including video conferencing, smart displays like Surface Hubs, Poly, Microsoft Teams
Supports Local Area Network and Wireless Network, etc
Supports end user requirements associated with Active Directory, DHCP, DNS, print and file services (including Follow Me Print) and SharePoint
Manages and maintains assets and configuration items in ServiceNow
Performs moves, adds, and changes
Participate in special projects, as assigned
Participates in the rollout of new technologies, services and security remediations
Travel to offices/ job sites for short term project support
Provides proactive and timely support to executives and VIPs (direct as well as remote)
Deployment of network, routers and switches and associated patching
Deployment and support of Teams voice and Poly video endpoints
Develops IT reports, dashboards and automates workflows as required
Recommends process improvement solutions
Development of IT support guides and user training