IS&T Technician

Bechtel Corporation•New Albany, OH

8d•Onsite

About The Position

Bechtel is seeking an Information Systems & Technology (IS&T) Technician to join the IS&T team located at the project construction site. The IS&T Technician, reporting to the IS&T Field Lead, will be responsible for support of IS&T infrastructure and services across both the site and field offices. This includes managing and maintaining hardware, software, and operating systems. The IS&T Technician will also support video conferencing, resolve network-related issues, manage mobile devices, and oversee printing services to ensure smooth operations for end users.

Requirements

Requires a University Hire with 1-2 years of experience or 5-6 years of relevant work experience
Interpersonal Skills
Excellent interpersonal and stakeholder management skills
Excellent written and verbal communication skills
Excellent time management skills and ability to work under pressure to meet deadlines
Excellent ability to manage competing priorities
IT Infrastructure Management Experience
Providing solutions, troubleshooting complex issues
Experience in ServiceNow IT Service Management
Proficient in managing IT hardware assets
Experience in IT vendor management
Knowledge of Information security practices
Technical Knowledge (Intermediate)
End User computing
Windows 11
Virtual Desktop Infrastructure
Mobile Device Management
Modern Collaborative Technologies & Cloud Computing Tools
HP/Poly & Microsoft Teams Enterprise Voice and Video Conferencing
Microsoft 365 – Teams, SharePoint, OneDrive

Nice To Haves

Engineering Application Suites (Autodesk, Bentley, Trimble, Hexagon, etc.) knowledge desirable

Responsibilities

Responsible for servicing incidents, requests, and tasks for deployed infrastructure services to end-users
Training, problem resolution, hardware, software, and operating system upgrades for end-user computing devices (PCs as well as mobile devices)
Follows the established technology standards, policies, support processes and security requirements
Helps establish and monitor metrics on service delivery and customer satisfaction.
Responsible for providing end-user support for collaboration technologies including video conferencing, smart displays like Surface Hubs, Poly, Microsoft Teams
Supports Local Area Network and Wireless Network, etc.
Supports end user requirements associated with Active Directory and SharePoint
Manages and maintains assets and configuration items in ServiceNow
Performs moves, adds, and changes
Participate in special projects, as assigned
Participates in the rollout of new technologies, services and security remediations
Deployment of network, routers and switches and associated patching
Deployment and support of Teams voice and Poly video endpoints
Develops IT reports, dashboards and automates workflows as required
Recommends process improvement solutions
Development of IT support guides and user training