IS Support Tech

Silfex, Inc. - A Division of Lam Research Corporation•Springfield, OH

About The Position

Help transform the way people work and live by providing Service Desk support to our team members. Helpful, friendly customer service is key to success in this hands-on role. Configure, install and upgrade computers and internal systems. Maintain Service Desk ticketing system(sysAID), assign tickets, and prioritize user requests. Maintain an inventory of all equipment, hardware, software and supplies. Troubleshoot, maintain, and monitor computing devices, printers, phones, copiers and scanners. Provide end user support in office and manufacturing environments.

Requirements

An information system related Associate’s degree from a two-year college or university; or 2 or more years related experience and/or training; or equivalent combination of education and experience.

Nice To Haves

CompTIA A+ Certification or Equivalent preferred
ITIL Foundations Certification preferred

Responsibilities

Diagnose/ Triage/ Resolve software and hardware problems.
Train staff in IT processes and in using company devices.
Assist staff with IT related problems when called upon.
Track, prioritize and document requests using an IT support request system.
Install and configure new computers and other IT equipment.
Repair and upgrade different types of computers (software and hardware).
Keep track of IT supplies and equipment e.g. PCs, monitors, cables and adapters.
Provide input on process improvement and documentation
Provides support to end users in the selection, procurement (after approval by the IT Manager), usage, and maintenance of software programs and hardware.
Develop and maintain a working knowledge of the Silfex Quality Management System and properly apply Quality and Operating Procedures as appropriate.
Provide coverage during on call hours in a BOYD environment
Carry out special projects and all other additional duties as assigned.