IS Support Specialist I

Coop Shared Services•Nampa, ID

23h•Onsite

About The Position

The position of IS Support Specialist I is of great significance to Valley Wide Cooperative. A person in this position will be responsible for will be the first point of contact for providing users with guidance and support, assisting with problems, inquiries, and problem resolution. Confidentiality in matters relating to customers and employees is crucial.

Requirements

High School diploma or GED required
Strong communication skills; ability to communicate professionally with managers, supervisors, employees, customers, vendors, and the public
Ability to make appropriate decisions and execute them according to policy
Ability to determine the order of need and task priority based on importance
Exhibit a professional and positive image

Nice To Haves

Associates of Applied Science in a technical field preferred
1-3 years of related work experience in information technology preferred

Responsibilities

Install end-user devices
Troubleshoot PC, printer, and network connectivity issues
Analyze and complete work requests
Provide technical assistance on projects
Perform routine problem analysis and resolution, recommending technical solutions
Provide timely, efficient, and courteous support
Complete documentation on assignments
Train/assist employees and customers with problems
Install designated hardware and software that best meet the business and functional requirements of the cooperative
Interact with hardware vendors as required, researching possible solutions to provide the most appropriate technical recommendations
Manage system problems and changes according to Valley Wide Cooperative’s processes
Provide timely and efficient courteous support to staff
Travel between locations to perform assigned duties
Perform other duties as assigned