IS Support Clerk

WELLNEST EMOTIONAL HEALTH & WELLNESS • Los Angeles, CA

6d • Onsite

About The Position

The IS Support Clerk performs patient care functions, knowledgeable of LA County Department of Mental Health Medi-Cal Insurance and Other Health Coverage as well as Medicare coverage requirements/guidelines for behavioral healthcare preferred. Attends LA County DMH Financial Trainings and Staff Meetings. The IS Support Clerk has Excellent organizational, interpersonal, problem-solving, time management, and communication skills, both verbal and written. Exceptional understanding of exemplary customer service, team player, flexible, detail-oriented and able to work independently.

Requirements

• A minimum of a high school diploma is required.
• Bilingual Spanish speaking is required.
• Basic knowledge of general computer equipment (keyboard, monitor and printer features)
• Excellent customer service skills, display good written and communication skills, ability to handle client services in a timely manner.
• Employee must have the ability to use a personal vehicle with the required insurance coverage to complete the essential duties of their job and conduct agency business.
• Employee must maintain a valid California driver’s license and clean driving record that meets Wellnest’s insurance carrier’s criteria for liability coverage.
• In keeping with Company policy for all employees, the successful applicant must also complete a test for TB, and fingerprint clearance by the Department of Justice.
• Ability to effectively present information and respond to questions
• Ability to read, analyze and interpret manual and office documents
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form
• Ability to define problems, gather, transcribe and post data, analyze, synthesize and classify information, and draw valid conclusions
• Ability to work independently and with others - including other employees, clients and members of the public - in face-to-face and telephonic contexts
• Ability to multi-task, establish priorities and manage time, meet deadlines and perform duties under time constrain
• Ability to be flexible and adapt to changing work demands
• Maintain a high level of concentration and attention to detail for extended periods of time
• Maintain a high level of ethical and professional standards in accordance with Company policy
• Ability to talk or hear in order to give and receive information and instructions
• Ability to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls
• Ability to reach with hands and arms
• Ability to use computer keyboard up to 75% of the day
• Visual acuity, ability to adjust focus and peripheral vision for work on a laptop or other computer equipment
• Lift and/or move up to 50 pounds
• Able to use telephone, office copier, calculator, fax machine, computer printer and scanner, or other equipment as required

Nice To Haves

• Knowledgeable of LA County Department of Mental Health Medi-Cal Insurance and Other Health Coverage as well as Medicare coverage requirements/guidelines for behavioral healthcare preferred.
• One year of mental health care related experience or commensurate health care experience is preferred.
• Previous DMH experience, Patient Financial Services, Medi-Cal verification and client data inquiry preferred.

Responsibilities

• Facilitates client enrollment for services
• Collects all required DMH financial information from client and obtain signatures
• Opens client cases in Wellnest E.H.R.
• Answers calls regarding services and statuses of case
• Screens for Health Insurance
• Verifies and interprets client Medi-Cal or Other Health Insurance.
• Adds memos regarding missing documents in Wellnest E.H.R.
• Obtains signature via DocuSign or in person.
• Notifies providers when client applications are completed
• Ensures all patient information is HIPAA compliant
• Assists clients in completing medical history and Intake Forms, and/or consents, and ensures the client comprehends the forms before signing
• Ensures HIPAA compliance by maintaining strict confidentiality of all patient data and E.H.R. according to regulations.
• Attends meetings/trainings
• Flexible with accepting new work assignments

Benefits

• $10,000/year to build a personalized health benefits package from a choice of available medical, dental, and vision coverage plans
• employer-paid $50,000 life insurance policy
• employer-sponsored 401(k) company match, dollar for dollar, up to 3%
• profit-sharing contribution benefit of up to 5%

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED