IS Support Specialist

Addus HomeCare•Frisco, TX

2d•Hybrid

About The Position

This position is responsible for providing support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to requests for technical support from multiple sources. Documents, tracks and monitors the problem to ensure a timely resolution.

Requirements

Associate�s degree and five years� experience in a related field or equivalent combination of education and/or experience
Works with minimal guidance and supervision
Prioritizes tasks and manages time with strong multi-tasking skills
Excellent judgment and decision-making skills
Excellent oral and written communication skills
Ability to multi-task under tight deadlines
Strong communication skills and interpersonal skills

Nice To Haves

CompTIA A+ or Microsoft Certified Technology Specialist (MCTS) certification preferred
Familiar with common hardware and software used in an office environment

Responsibilities

Provides exceptional customer service in a friendly and timely manner to all internal and external customers
Troubleshoots service requests over the phone, in person, or by using remote control tools
Installs and configures computer hardware, peripherals, and software as needed
Repairs hardware or schedules repair with appropriate third parties
Provides quotes and places orders for hardware and software in a timely and financially responsible manner
Records and monitors service requests in a ticketing system
Maintains a high degree of confidentiality at all times due to access to sensitive information
Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
Follows all Medicare, Medicaid, and HIPAA regulations and requirements
Abides by all regulations, policies, procedures and standards
Performs other duties as assigned
Maintains positive internal and external customer service relationships
Maintains open lines of communication
Plans and organizes work effectively and ensures its completion
Meets all productivity requirements
Demonstrates team behavior and promotes a team-oriented environment
Actively participates in continuous quality improvement
Represents the organization professionally at all times