IS Support Clerk
About The Position
The IS Support Clerk performs patient care functions, knowledgeable of LA County Department of Mental Health Medi-Cal Insurance and Other Health Coverage as well as Medicare coverage requirements/guidelines for behavioral healthcare preferred. Attends LA County DMH Financial Trainings and Staff Meetings. The IS Support Clerk has Excellent organizational, interpersonal, problem-solving, time management, and communication skills, both verbal and written. Exceptional understanding of exemplary customer service, team player, flexible, detail-oriented and able to work independently.
Requirements
- A minimum of a high school diploma is required.
- Bilingual Spanish speaking is required.
- Basic knowledge of general computer equipment (keyboard, monitor and printer features)
- Excellent customer service skills, good written and communication skills, ability to handle client services in a timely manner.
Nice To Haves
- One year of mental health care related experience or commensurate health care experience is preferred.
- Previous DMH experience, Patient Financial Services, Medi-Cal verification and client data inquiry preferred.
Responsibilities
- Facilitates client enrollment for services
- Collects all required DMH financial information from client and obtain signatures
- Opens client cases in Wellnest E.H.R.
- Process Service Request Tracking System (SRTS) via electronic system used by the Los Angeles County Department of Mental Health (DMH).
- Centralized Scheduling
- Answers calls regarding services and statuses of case
- Screens for Health Insurance
- Reviews legal documents (Minute Order, Court Orders and Adoption paperwork).
- Verifies and interprets client Medi-Cal or Other Health Insurance.
- Adds memos regarding missing documents in Wellnest E.H.R.
- Processes referrals for FSP, Family Preservation and Hospital Discharges.
- Obtains signature via DocuSign or in person.
- Notifies providers when client applications are completed
- Ensures all patient information is HIPAA compliant
- Assists clients in completing medical history and Intake Forms, and/or consents, and ensures the client comprehends the forms before signing
- Ensure HIPAA compliance by maintaining strict confidentiality of all patient data and E.H.R. according to regulations.
- Attends meetings/trainings
- Flexible with accepting new work assignments
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
