IS Support Administrator - OnSite

Providence • Missoula, MT

2d • Onsite

About The Position

Serves as the primary point of support to resolve customers' issues, fulfill requests for information technology services, and facilitate technical project deployments. End User Support team members must deliver timely and accurate Information Technology support and services to all Providence St. Joseph caregivers, partners, and customers while maintaining a focus on positive customer service experience. Adept at diagnosing issues with computer, printer, and peripheral hardware; software programs; and network systems quickly and accurately. Displays strong teamwork skills and ability to coordinate with other Information and Technology Service's teams as appropriate for final resolution of issues, often acting as the customer's point of contact through the process. Proficient leveraging remote tools as they are in providing direct face to face support while walking customers through resolutions to their problems. Ability to share knowledge, follow departmental processes/procedures, provide basic customer training, offer thoughtful and accurate responses to technical questions regarding computing needs, and act as stewards of PSJH technical resources. Providence caregivers are not simply valued – they’re invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we Providence know that to inspire and retain the best people, we must empower them.

Requirements

• 3 years Experience in technical support and at least one current certification in technology related field, OR 5 years of experience providing technical support in a high volume, technology focused call center.
• Experience using Knowledge management tools.

Nice To Haves

• Associate's Degree in IT or IT related equivalent.
• Bachelor's Degree in Computer Science, Electrical Engineering, Information Systems or related discipline.
• Coursework/Training: Current certification A+, Network+, CCNA, MCSE, RHCE, MCSA, CSA, ACE, CCIE, or MCDBA.

Responsibilities

• Resolve customers' issues
• Fulfill requests for information technology services
• Facilitate technical project deployments
• Deliver timely and accurate Information Technology support and services
• Diagnose issues with computer, printer, and peripheral hardware; software programs; and network systems quickly and accurately
• Coordinate with other Information and Technology Service's teams for issue resolution
• Act as the customer's point of contact through the process
• Leverage remote tools and provide direct face-to-face support
• Walk customers through resolutions to their problems
• Share knowledge
• Follow departmental processes/procedures
• Provide basic customer training
• Offer thoughtful and accurate responses to technical questions regarding computing needs
• Act as stewards of PSJH technical resources

Benefits

• Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security.
• We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree