IS Specialist

AISIN World Corp. of America • Marion, IL

2d

About The Position

The IS Specialist will provide technical support to team members, perform software and hardware installations, and set up new devices. This role involves troubleshooting network account issues, repairing software and hardware problems, and providing training and assistance to users. The specialist will also handle secondary phone administration, maintain knowledge of Microsoft Office 365, Windows, and antivirus software, and provide after-hours support as needed. Responsibilities include creating technical documentation, managing Oracle support, assisting with IS security, managing Service Desk tickets, and aiding with IS hardware support and installation.

Requirements

• Effective written and verbal communication skills with internal and external contacts
• Strong problem-solving skills to analyze the root cause of software and technical issues
• Strong customer service skills
• Strong Microsoft Office skills
• Basic networking knowledge
• Ability to manage and prioritize workload
• Ability to develop maintenance schedules in consideration of user uptime
• Ability to maintain logs and records of repairs and scheduled maintenance
• Device inventory tracking and replenishment while maintaining budgets
• Familiarity with Windows, O365 Suite, MS Entra Admin Center, networking hardware, VMware, backup storage such as Veeam and AWS, PowerShell, and Oracle E

Responsibilities

• Provide technical support to team members
• Perform software and hardware installations
• Set up new devices, including computers, printers, and other office equipment
• Troubleshoot network account issues and perform account maintenance
• Troubleshoot and repair software and hardware issues
• Provide training and assistance for technical issues
• Perform secondary phone administration
• Maintain familiarity with Microsoft Office 365, Windows, and antivirus software
• Provide after-hours support as needed
• Provide technical documentation and training to users
• Manage Oracle support
• Assist with IS security
• Manage Service Desk tickets
• Assist with IS hardware support and installation

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level