IS Operations Manager

Clean Harbors•Benicia, CA

22h

About The Position

HPC-Industrial, powered by Clean Harbors, is seeking an Operations Manager to plan, lead, organize, and coordinate daily branch and onsite operations. The role focuses on improving operational efficiency through effective use of equipment and personnel scheduling, while working with the Sales Team, support staff, customer stakeholders, and internal leadership to meet or exceed customer expectations. The Operations Manager oversees waste management services at customer sites, including air, water, and/or hazardous waste programs. The position ensures safe, efficient, compliant service delivery; manages onsite personnel and resources; monitors operational and financial performance; and maintains strong customer relationships. The manager also supports employee development, project planning, reporting, customer satisfaction, and the success of the InSite Program. HPC-Industrial is an industrial cleaning and environmental services company serving upstream, downstream, and utility sectors. It describes its mission as creating a safer, cleaner environment through the treatment, recycling, and disposal of hazardous materials.

Requirements

High school diploma or equivalent.
At least 5 years of industrial cleaning experience, including at least 2 years in a management capacity.
Experience applying standard and specialized industrial cleaning equipment.
Ability to schedule equipment and personnel efficiently for daily maintenance and project work.
Ability to resolve customer and employee complaints successfully.
Ability to coordinate and manage group activities and interactions with other divisions.
Experience supervising staff meetings and directly managing employees.
Ability to review financial statements, approve accounts payable and receivable, and forecast revenue.
Ability to plan and schedule projects, prepare reports, and coordinate with customers and regulatory agencies.

Nice To Haves

Bachelor’s degree in chemistry, biology, or environmental science.

Responsibilities

Oversee waste management services at customer sites or groups of locations, ensuring safe, efficient work that complies with regulatory and customer requirements.
Manage and coordinate onsite Clean Harbors employees and provide health and safety oversight for customer air, water, and/or hazardous waste programs.
Maximize equipment and manpower utilization to support productivity, service quality, and profitability.
Develop, monitor, and measure operational and financial KPIs to drive continuous improvement and cost control.
Establish processes to measure onsite personnel performance, set expectations, and improve performance over time.
Ensure infrastructure, tools, and employees are equipped to work efficiently.
Coach, train, and mentor onsite personnel; support professional development, succession planning, and talent growth.
Develop and ensure compliance with company and customer policies and procedures, including environmental, health and safety, and operational standards.
Provide timely reporting, analysis, and data to upper management on operations, KPIs, and financial performance.
Collaborate with customer stakeholders and Clean Harbors leadership to resolve issues, implement initiatives, and optimize program performance.
Coordinate group activities, interactions with other divisions, personnel scheduling, and project assignments.
Conduct and supervise staff meetings.
Approve accounts payable and accounts receivable for payment; review monthly P&L statements and discrepancies; and forecast revenue.
Quality-check specialist work and oversee office customer-service responsibilities.
Enforce or modify work procedures to maintain a safe and efficient work environment.
Directly supervise employees, including interviewing, hiring, training, assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems in accordance with HR policies and procedures.
Participate in developing and reviewing project proposals or plans, including timelines, funding limitations, procedures, staffing, and resource allocation.
Bid on or assist with bidding industrial services projects; assist with project planning and scheduling; and revise schedules or plans as required.
Prepare reports for management, clients, or others, and confer with personnel to provide technical advice and resolve problems.
Coordinate project activities with government regulatory or other governmental agencies.
Ensure customers receive cost-effective services in accordance with contract provisions.
Resolve billing issues to customer and company satisfaction and ensure safe execution of services in accordance with HPC-Industrial safety policies, procedures, and practices.
Serve as the primary liaison between customers and HPC-Industrial operations for service issues.
Build relationships with customer contacts at and above the primary contact level to retain clients.
Support customers during contract implementation and throughout the relationship, seek feedback, and take responsibility for customer satisfaction and loyalty.
Perform other related duties as assigned to support overall InSite Program success.