IS Help Desk Technician

Trimble•Lake Oswego, OR

6d•Onsite

About The Position

Elevate Your IT Career as an IS Help Desk Specialist Are you interested in technology and enjoy solving problems so that customers can get back to work quickly and efficiently? Support diverse end users and software developers in our Lake Oswego office while collaborating with a global technology team to keep technical operations running seamlessly. About Us: Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it's helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains or map the world, Trimble is at the forefront, driving productivity and progress. For more information about Trimble (Nasdaq:TRMB), visit: www.trimble.com . What Makes This Role Great: In this high-impact position, you will serve as the trusted face of the Corporate IS department, optimizing enterprise IT processes to elevate technical operations across the organization.

Requirements

Minimum of an Associate's Degree in Information Technology, Vocational or Technological education in Information Technology. Alternatively, candidates with 6+ years of relevant experience and IT certifications such as ITIL, CompTIA A+, etc., may be considered.
Excellent communication skills in English, verbal and written.
Experience of providing exceptional and effective customer service with both technical and non-technical personnel.
Excellent organization skills.
Independently maintains and renews continuous relations with established suppliers, partners and stakeholders.
Ability to document technical information in ITSM systems and maintain ticket lifecycle management effectively.
Experience in asset lifecycle management.
Thorough experience with: Windows, macOS, Linux, mobile devices, tablets, printers, conference room equipment, etc.
Foundational knowledge of networks, cybersecurity, client-server model, on-prem and cloud-based endpoint management platforms, etc.
Proven experience with macOS and Linux to deploy and troubleshoot the OS using existing tools and documentation.
Experience with scripting and automation (e.g., PowerShell, Bash, or Python) to enhance operational efficiency.

Nice To Haves

Familiarity with Google Workspace for enterprise collaboration and project management.

Responsibilities

Support end users with help desk support and deployment of hardware and software.
Display a high-level of customer service and professionalism.
Resolve issues individually or in conjunction with other IS staff and resources in a timely and effective manner.
Communicate with peers, other IS staff, IS management, business group managers, and other employees in support of end users and the corporate IS infrastructure.
Demonstrate and utilize excellent troubleshooting skills for all hardware used in support of Trimble’s computer user community, with a specific focus on Dell, Apple, and various mobile phones and tablets.