IS Epic Clinical Support Systems Lead

Ochsner Health•Shreveport, LA

2d•Remote

About The Position

This job oversees the lifecycle of a project. Assigns personnel to various projects; directs or coordinates their activities; interfaces activities of development team with all other departments; prepares activity and progress reports; and provides general consulting and problem-solving services. Serves as a point of contact for various departments to ensure coordination among the departments and maintains overall responsibility for project deliverables. Serves as the primary source of expertise for the team, offers instruction, guidance and support for complex situations and workflows; sets guidelines for consistent processes for the team to follow and offers design and build options for workflows presented. Serves as a mentor and a trusted advisor to the team and primary contact for issue tracking, resolution and escalation. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.

Requirements

High school diploma or equivalent.
3 years of Epic experience, OR 2 years of experience in any of the following areas: Epic, education, healthcare, or information systems/technology experience with a bachelor’s degree.
Epic Credentialing.
Working knowledge of Microsoft Office and proficient in Microsoft SharePoint.
Ability to exercise emotional intelligence to work under pressure and manage time wisely.
Proficient in business writing, public speaking, and verbal communication.
Ability to work with frequent interruptions and changing priorities.
Project management and leadership skills and ability to prioritize multiple projects and meet required deadlines.
Analytical skills and ability to exercise logical thought processes in order to formulate solutions to problems.
Ability to work variable hours, including nights, weekends, and extended shifts (which may require driving at night).
Ability to travel throughout and between facilities (which may include overnight stay).

Nice To Haves

Bachelor’s degree.
1 of year project management experience.
1 year of clinical experience.
LEAN Green Belt certification.
Epic certification.

Responsibilities

Performs analysis of assigned applications and business processes/functions.
Modifies and supports assigned applications/processes as appropriate.
Ensures educational materials are revised as needed to support a micro-learning environment and efficiency education for end-users.
Manages all facets of assigned project(s) including Epic support and education.
Communicates effectively and acts as a mentor to staff addressing and escalating issues appropriately.
Serves as escalation point for team and ensures the project supports organizational and departmental goals.
Partners and communicates with assigned customers/end users regarding training, on-going educational needs and continued Epic support.
Maintains and enhances professional competency.
Performs other related duties as required.
Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.
This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.

Benefits

Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website.
Please refer to the job description to determine whether the position you are interested in is remote or on-site.
Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C.
Ochsner Health endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or [email protected].
This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
Ochsner Health is the leading not-for-profit healthcare provider in the Gulf South, delivering expert care at its 46 hospitals and more than 370 health and urgent care centers.
For 12 consecutive years, U.S. News & World Report has recognized Ochsner as the No. 1 hospital in Louisiana.
Additionally, Ochsner Children’s has been recognized as the No. 1 hospital for kids in Louisiana for three consecutive years.
Ochsner inspires healthier lives and stronger communities through a combination of standard-setting expertise, quality and connection not found anywhere else in the region.
In 2023, Ochsner Health cared for more than 1.5 million people from every state in the nation and 65 countries.
Ochsner’s workforce includes more than 38,000 dedicated team members and over 4,700 employed and affiliated physicians.
To learn more about how Ochsner empowers people to get well and stay well, visit https://www.ochsner.org/.
Ochsner Health is proud to be an Employer of Choice.
Ranked one of Newsweek's list of America's Greatest Workplaces for Diversity of 2024
Becker's Healthcare listed Ochsner Health as 150 Top Places to Work in Healthcare
Awarded Culture Awards for Purpose and Values and Healthcare Industry by Top Workplace
Ranked as a 2023 Top Workplace in the USA!
The Top Workplaces USA award is based entirely on feedback from an employee engagement survey completed by the employees of participating workplaces.
Awarded Top Work Places 2023 for six consecutive years by The Times-Picayune
Earned 2022-2023 Great Place to Work Certification™
Ochsner Health named to Newsweek's America's Greatest Workplaces for Parents and Families 2023
Opportunities listed here represent open positions at Ochsner Health and Ochsner Health managed entities.