Desktop Systems Professional

Trimble Inc.•Alpharetta, GA

12d•$55,000 - $75,600•Onsite

About The Position

Drive Operational Excellence as our Next IS Desktop Specialist! Are you ready to be the face of technical innovation and support for a global leader? As our next IS Desktop Specialist, you will champion world-class customer service on the front lines of Trimble Corporate Information Systems, resolving critical technical challenges and keeping our onsite Alpharetta teams working seamlessly and efficiently. Join us and elevate your IT career today! Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it's helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains or map the world, Trimble is at the forefront, driving productivity and progress. For more information about Trimble (Nasdaq:TRMB), visit: www.trimble.com. The IS Desktop Specialist is a key player in Trimble Corporate IS. This position is perfect for someone looking to leverage their expertise in providing technical support and ensuring operational excellence. While providing exceptional customer support, you will uphold the integrity and credibility of the department as a whole. Critical core competencies for this position are customer service, professionalism, communication, and strong technical skills. The focus for this position is on service desk support, ticket queue coordination, process ownership, inventory control and project participation. You will provide informal guidance to team members, and may act as a team lead for projects and initiatives.

Requirements

Bachelor's degree in Computer Science with 2 years of IT experience, or an Associate's degree with 6 years of experience.
Relevant IT certifications such as ITIL or CompTIA A+.
Excellent organizational and communication skills in English (verbal and written) to effectively support non-technical personnel and develop documentation/training materials.
Independently maintain and renew relationships with established suppliers, partners and stakeholders.
Thoroughly document technical information in ITSM systems and effectively manage the ticket lifecycle.
Experience in asset lifecycle management.
Thorough experience deploying and troubleshooting platforms and endpoints including, but not limited to: Windows, macOS, Linux, cellular devices, tablets, printers, conference room equipment, etc.
Foundational knowledge of networks, cybersecurity, client-server model, on-prem and cloud-based endpoint management platforms, etc.
Proven experience with macOS and Linux to deploy and troubleshoot the OS using existing tools and documentation.

Nice To Haves

Experience with scripting and automation using PowerShell, Bash, or Python.
Proficiency with Google Workspace for enterprise collaboration and project management.

Responsibilities

Support end users with desktop support and deployment of hardware and software.
Display a high-level of customer service and professionalism.
Deliver timely support through a sense of urgency – communicate progress of incidents and service requests to end-users throughout the lifecycle of their ticket.
Resolve issues individually or in conjunction with other IS staff and resources in a timely and effective manner.
Communicate with peers, other IS staff, IS management, business group managers, and other employees in support of end users and the corporate IS infrastructure.
Leverage excellent troubleshooting skills and technical proficiencies in support of a variety of hardware (Dell, Apple, Samsung, Google, etc.) and operating systems (Windows, macOS, Linux, etc.).
Increase operational effectiveness and efficiency via process improvement, automations, etc.