IS Applications Technician 2
About The Position
The Information Systems Application Technician 2 provides technical assistance to computer users and supports Waste Services operational technology. The role answers questions and resolves computer problems in person, by telephone, or electronically, and assists with computer hardware and software, including printing, installation, word processing, email, and operating systems. Waste Services provides curbside waste and recycling collection, operates convenience centers and recycling drop-off locations, and employs staff in collection, administration, customer service, education, landfill engineering, development review, and outreach. The technician supports operational systems used in these activities, including Samsara, Routeware, Zonar, and related fleet management, routing, telematics, and asset-tracking applications. The position also requires commuting to different convenience centers to address technical issues and provide troubleshooting.
Requirements
- High school diploma and 2 years of IT customer support experience using operational technology systems such as Samsara, Routeware, Zonar, or comparable platforms; OR an associate degree in a related field and 1 year of such IT customer support experience.
- Valid driver license.
- Candidates with accreditations earned in a foreign institute are encouraged to apply.
- Employees must be residents of Tennessee or become residents of the state within six months of employment.
Nice To Haves
- Experience supporting Windows 10 and 11 operating systems.
- Industry certification such as A+, MCDST, or MCITP.
- Experience supporting fleet management, telematics, GPS tracking, route optimization, or operational technology systems.
- Experience troubleshooting vehicle-mounted hardware, tablets, GPS devices, and wireless communications equipment.
Responsibilities
- Provide technical support, administration, maintenance, and troubleshooting for Waste Services operational technology systems, including Samsara, Routeware, Zonar, and related applications.
- Monitor system performance and data integrity for vehicle telematics, route optimization, GPS tracking, driver safety, and vehicle diagnostic platforms.
- Configure, test, maintain, and troubleshoot mobile devices, tablets, vehicle-mounted hardware, GPS equipment, telematics units, and associated software used by field personnel.
- Work with department personnel, vendors, and information technology staff to diagnose and resolve system, hardware, software, connectivity, and data-transmission issues affecting collection operations.
- Support onboarding, configuration, deployment, and replacement of Samsara, Routeware, and Zonar hardware and software components.
- Perform routine system audits, preventive maintenance, software updates, and firmware upgrades for operational technology systems and connected devices.
- Assist with route management, system configuration, user-account administration, permissions management, and application support for collection operations.
- Create and maintain documentation, training materials, user guides, and standard operating procedures for operational technology applications.
- Train and assist supervisors, drivers, equipment operators, and administrative staff in using department technology systems.
- Maintain inventory records for mobile devices, vehicle-installed technology, telematics equipment, and related operational technology assets.
- Coordinate with vendors to resolve technical issues, track service requests, schedule repairs, and ensure timely completion of support activities.
- Generate and analyze operational-system reports to assist management in monitoring fleet performance, route efficiency, asset utilization, and operational effectiveness.
- Assist with testing and implementation of new technologies, software updates, integrations, and enhancements supporting Waste Services operations.
- Commute to different convenience centers for technical issues and troubleshooting.
- Provide general computer-user assistance, including help with printing, installation, word processing, email, and operating systems.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
