IPU Technician - After Hours - Remote (must reside in PA or TN)

Dragonfly Health•Wexford, PA

9d•Remote

About The Position

This is a remote, work-from-home position in Pennsylvania or Tennessee offering an overnight schedule. The essential duties and primary accountabilities include accurately performing prescription data entry in accordance with company policies, IPU standards, and regulatory requirements, ensuring timely and precise updates to patient records. The role requires proficiency with pharmacy systems and Microsoft-based applications, reviewing and processing faxed medication orders, maintaining in-depth knowledge of drug names and formulary guidelines, and performing daily activities to meet established IPU goals. Additionally, the position provides support for Automated Dispensing System (ADS) troubleshooting and after-hours protocols, maintains detailed call logs, assists local pharmacies with claim adjudication, supports compliance initiatives, and collaborates with stakeholders to resolve prescription-related issues and improve IPU processes. Marginal functions include performing other duties as assigned.

Requirements

High school diploma or equivalent
Pharmacy Technicians residing in Pennsylvania must be registered with PA Board of Pharmacy or obtain registration prior to internal deadline.
Pharmacy Technicians residing in Tennessee must be registered with TN Board of Pharmacy
One (1) year of pharmacy technician data entry experience
Has good knowledge of brand and generic drug names
Familiarity with drug formularies
Ability to work independently and accurately in a fast-paced environment
Must be able to comprehend documents received via fax
Excellent communication skills, both verbally and in writing
Ability to manage multiple priorities efficiently with attention to detail
Excellent problem-solving and critical thinking skills
Ability to oversee workflow effectively in remote sites
Accurate and efficient typing/data-entry skills
Proficiency with pharmacy-based systems for prescription data entry, Windows-based applications, and Microsoft Office Suite
Self-motivated with a strong work ethic and professional integrity
Must have the ability to provide a high-speed DSL or cable internet connection for a home office.
A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information is required.
Schedule flexibility in work hours is required.

Nice To Haves

CPhT preferred
2 years of pharmacy technician data entry experience preferred

Responsibilities

Accurately perform prescription data entry in accordance with company policies, IPU standards, and regulatory requirements, ensuring timely and precise updates to patient records.
Demonstrate proficiency with pharmacy systems and Microsoft-based applications - including Docuware, Outlook, Excel, Word, Teams, Zetafax, and Infinity, using these tools to support prescription management and communication.
Review and process faxed medication orders, efficiently verifying and clarifying information with hospices as needed, and thoroughly documenting all interactions.
Maintain in-depth knowledge of brand and generic drug names, formulary guidelines, and IPU-specific medication profiling standards to ensure accuracy in MARs and patient profiles.
Perform daily activities while meeting established IPU goals, maintaining profile accuracy, call quality, and compliance with all operational standards.
Provide support for Automated Dispensing System (ADS) troubleshooting and after-hours protocols, including customer service, E3 support, Vitas E3 support, and PCO-related urgent processing.
Maintain detailed call logs and documentation for every client, prescriber, and hospice interaction, ensuring accountability and traceability.
Assist local pharmacies with adjudication of claims for emergent medications, escalating urgent requests appropriately and following compliance requirements.
Support compliance initiatives and ADS-related reporting, tracking, and trending activities to ensure adherence to internal policies and regulatory standards.
Collaborate with internal and external stakeholders to resolve prescription-related issues and continuously improve IPU processes.
Perform other duties as assigned, demonstrating flexibility and the ability to prioritize tasks to meet organizational needs.