IPS Product Specialist (34661)

KLS MARTIN LP•Jacksonville, FL

12d•Onsite

About The Position

Assist in the logistical responsibilities of the IPS product line. IPS is a demanding product line which often requires travel be taken on minimal notice. This individual will be responsible for frequent travel needed to support surgical cases. Assist with strategic projects and discussions with customers, the sales team, in-house departments, and partner companies to drive revenue. Spend time in the market to truly understand your customers, how they interact with our products, what they value, what challenges they face, and how we can create innovative solutions for the broader market. Develop business and technical knowledge and demonstrate a high degree of work ethic in the accomplishment of assigned goals. Assist in the management of the IPS product line. Increase the profitability of IPS products through excellent customer knowledge, rep/surgeon support, and assisting the creation of business plans, marketing material, and education.

Requirements

4-year college degree or equivalent combination of education and experience
Previous experience or demonstrated ability to learn, Salesforce.com, SAP, Excel, Word, PowerPoint, Outlook, Wrike, Concur, Paycom, iOS iPad & iPhone

Nice To Haves

Develop and maintain collaborative relationships with all levels within the organization
Plan and organize internal cross-department meetings to accomplish goals
Follow through on issues, make informed decisions that comply with policies and procedures, complete tasks and problem-solve
Work with minimal supervision and accomplish high level goals with minimal explicit instructions

Responsibilities

Work closely with the IPS Product Managers and Specialists to support daily activities and identifying when travel support is needed
Work with external vendors as needed
Assist the Product Specialist team with cross-references
Participate in trade shows as assigned representing KLS Martin with a high-degree of professionalism and product knowledge
Learn customer needs, what they value, and how they perceive products so you can market strategically and represent the customer in new product development initiatives
Apply your clinical and technical knowledge to explain key product differences & innovations through education and marketing material
In-service, maintain, sell, and present on all IPS products and associated software
Use professional verbal and written communication skills to build relationships and explain technical product information to customers, salespeople, and employees
Educate employees in the assembly, use, and maintenance of assigned product(s)
Stay current on and cross reference competitive product offering and pricing
Stay current on the standard of care and new technologies in the market in which the assigned products are applied
Work with the shipping team to resolve urgent matters related to FedEx and UPS shipping delays
Assist with Product Modification Requests (PMR) or Product Variation Requests (PVR)
Package & Ship products to the office or other field locations
Retrieve and Interpret Documents, Know the Quality Policy & Safety Program, Report Product Complaints and Adverse Events, Understand and Follow Off-Indication regulations
Understand KLS Martin Non-Disclosure Agreements and when to execute them
Understand government regulations and company policy on customer expense related activities
Submit expenses for reimbursement pursuant to the company travel policy
Complete Hospital Credentialing where necessary to perform essential duties
Performs other related duties as assigned
Organize trips to field locations as a product expert to perform job duties and responsibilities at trade shows, customer on-site locations, sales meetings, workshops, cadaver labs, and in surgery
Help create customer centered marketing strategies for your products
Help develop strategic marketing documents