IoT Systems Specialist

Amigo Mobility•Bridgeport, MI

22h

About The Position

Amigo Mobility International is seeking a hands-on technical professional to support its IoT fleet management platform. The role connects customer support and engineering through product testing, deployment support, and troubleshooting. It involves connected devices, firmware, logs, cellular connectivity, APIs, and platform data, and is described as a technical role rather than a sales or traditional help-desk position. This is an entry point into AMI’s IoT technical team, with opportunities to grow into more advanced technical roles over time.

Requirements

Associate's or bachelor's degree in engineering technology, IT, computer science, or electronics, or equivalent hands-on experience.
Strong written communication skills for bug reports and documentation.
A methodical approach to testing, troubleshooting, and documenting results.
Basic knowledge of networking and cellular technology, including IP, APNs, SIMs, and connectivity troubleshooting.
Technical curiosity and a desire to understand why problems happen.
Willingness to learn and help others learn.

Nice To Haves

JavaScript or other scripting experience.
Experience with SQL or API testing tools such as Postman.
Familiarity with IoT, GPS, or telematics.
Comfort using a multimeter or oscilloscope.
Experience with issue tracking and bug reporting.
End-user device support experience.

Responsibilities

Complete pre-shipment QA checks on devices and software builds.
Correct equipment issues identified during QA testing.
Document recurring issues and escalate them to the IoT Systems Architect.
Test the customer application and write clear, reproducible bug reports.
Test firmware, product features, and over-the-air (OTA) updates.
Support local field trials and product documentation.
Maintain QA checklists and regression testing processes.
Support customer rollouts and field trials, including SIM activation and device setup.
Troubleshoot field devices using logs and platform data.
Help customer service and sales onboard clients to the platform.
Create and update runbooks, FAQs, and how-to guides.
Track fleet status, firmware versions, builds, and SIM activations.
Maintain SIM card activation records.
Serve as the first technical contact for device and platform questions.
Reproduce issues, gather details, and escalate complete bug reports.
Support sales demos and technical customer conversations.