IOP Coordinator

Athena • New York, NY

2d • Hybrid

About The Position

Athena Mental Health is a New York State mental health-approved provider of community mental health services for children, adults, and families with behavioral and emotional challenges. We specialize in individual and group psychotherapy for clients with a focus on trauma-informed care. We are dedicated to improving the quality and accessibility of mental health care for all, especially individuals from underserved communities. Here at Athena, we pride ourselves on hiring a diverse group of mental health clinicians and staff who are passionate and dedicated to improving our clients’ overall emotional well-being. We provide both in-person and telehealth services for our clients and offer a competitive compensation plan and amazing benefits to our staff. The IOP Coordinator will support the overall operational efficiency and administrative workflow of the Intensive Outpatient Program (IOP) by coordinating schedules, maintaining accurate program records and documentation, and tracking client attendance. The IOP Coordinator serves as a key administrative liaison between clinicians, clients, and internal teams to ensure seamless communication, optimal group capacity, and compliance with documentation standards under the direction of the IOP Manager.

Requirements

• Strong communication and interpersonal skills
• Detail-oriented and outcome-driven
• Able to discreetly handle sensitive and confidential information
• Excellent organizational and prioritizing skills
• Demonstrates emotional intelligence in personal interactions
• Exceptional communication skills - written and verbal
• Advanced proficiency in Microsoft Office, Google Workspace, and other administrative and data management platforms

Nice To Haves

• Bilingual in Spanish preferred
• Experience in a healthcare setting preferred

Responsibilities

• Support the IOP Manager with IOP scheduling, group coordination, and other administrative tasks
• Maintain accurate IOP spreadsheets, group rosters, referral forms, attendance records, and program documentation
• Track group psychotherapy attendance and follow up with clinicians regarding missing or incomplete attendance documentation
• Update group referral sheets and assist with assigning clients to appropriate groups as directed by the IOP Manager
• Monitor group capacity, client start and end dates, and group availability to support accurate scheduling and program tracking
• Manage non-clinical IOP-related communication with referral sources, Athena staff, and clients, including routine follow-ups and administrative reminders
• Complete additional administrative tasks and projects as assigned by the IOP Manager

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed