IOP Coordinator

Athena•New York, NY

19h•Hybrid

About The Position

Athena Mental Health is a New York State mental health-approved provider of community mental health services for children, adults, and families with behavioral and emotional challenges. We specialize in individual and group psychotherapy for clients with a focus on trauma-informed care. We are dedicated to improving the quality and accessibility of mental health care for all, especially individuals from underserved communities. Here at Athena, we pride ourselves on hiring a diverse group of mental health clinicians and staff who are passionate and dedicated to improving our clients’ overall emotional well-being. We provide both in-person and telehealth services for our clients and offer a competitive compensation plan and amazing benefits to our staff. The IOP Coordinator will support the overall operational efficiency and administrative workflow of the Intensive Outpatient Program (IOP) by coordinating schedules, maintaining accurate program records and documentation, and tracking client attendance. The IOP Coordinator serves as a key administrative liaison between clinicians, clients, and internal teams to ensure seamless communication, optimal group capacity, and compliance with documentation standards under the direction of the IOP Manager.

Requirements

Bilingual in Spanish preferred
Experience in a healthcare setting preferred
Strong communication and interpersonal skills
Detail-oriented and outcome-driven
Able to discreetly handle sensitive and confidential information
Excellent organizational and prioritizing skills
Demonstrates emotional intelligence in personal interactions
Exceptional communication skills - written and verbal
Advanced proficiency in Microsoft Office, Google Workspace, and other administrative and data management platforms

Responsibilities

Support the IOP Manager with IOP scheduling, group coordination, and other administrative tasks
Maintain accurate IOP spreadsheets, group rosters, referral forms, attendance records, and program documentation
Track group psychotherapy attendance and follow up with clinicians regarding missing or incomplete attendance documentation
Update group referral sheets and assist with assigning clients to appropriate groups as directed by the IOP Manager
Monitor group capacity, client start and end dates, and group availability to support accurate scheduling and program tracking
Manage non-clinical IOP-related communication with referral sources, Athena staff, and clients, including routine follow-ups and administrative reminders
Complete additional administrative tasks and projects as assigned by the IOP Manager