IOC Network Specialist

IREN • Dallas, TX

18h • Onsite

About The Position

IREN is a leading AI Cloud Service Provider, delivering large-scale GPU clusters for AI training and inference. IREN’s vertically integrated platform is underpinned by its expansive portfolio of grid-connected land and data centers in renewable-rich regions across the U.S. and Canada. With 100% renewable energy, we build, own and operate our data centers and take pride in being at the forefront of sustainable solutions for the ever-evolving applications of high-performance compute. We believe that human progress is invaluable, but it should be done in the right way – responsibly, sustainably and having a positive impact on the communities we operate in. This role operates in a 24x7 IOC/NOC environment and works 12-hour rotating shifts on a 4-days-on / 3-days-off, alternating with 3-days-on / 4-days-off schedule. The IOC Network Operations Specialist will focus on the following as well as other job-related duties and/or projects as assigned.

Requirements

• 2- 5 years of directly related experience, ideally in data centers or similar operational environment.
• Experience supporting and developing a team of technicians responsible for maintenance and repair of computer hardware.
• Ability to travel and work flexible hours to support the organization.
• Core network skills (CCNA or equivalent).
• Computer troubleshooting capabilities (CompTIA A+ or equivalent).
• Awareness of safe work practices in a live data centre environment, including electrical safety, working at height where applicable, and safe handling of rack-mounted equipment.
• Strong written and oral communication skills and the ability to interact effectively with executive leadership, service providers and various personnel.
• Demonstrated trouble shooting and problem-solving skills.
• Superior time management and multitasking skills with a strong sense of urgency and ownership.
• High energy and confident individual with demonstrated organization, prioritization and critical thinking skills as well as proven active listening skills.
• Superior attention to detail with an excellent command of English grammar as well as.

Nice To Haves

• Post-secondary education in a relevant field such as computer troubleshooting, and repair is considered an asset.
• Experience or certifications with Fortinet products, including FortiGate, and FortiSwitch, are highly desirable. Candidates with transferable skills from Cisco's Nexus and Firepower product line are encouraged to apply.
• Experience in a fast-paced growth environment.
• Operations in a data centre environment and understanding of the associated components (fiber optic, network switches, PDU’s, etc) is an asset.

Responsibilities

• Provide Tier 2 escalation support for complex cloud network incidents, ensuring timely resolution within SLA targets.
• Monitor cloud network performance and availability, proactively identifying and addressing service degradations.
• Perform advanced troubleshooting across switching, routing, firewall, and interconnect environments to restore services quickly.
• Lead technical investigation and contribute to root cause analysis for major or recurring incidents.
• Execute and validate approved network changes in accordance with change management processes.
• Support hybrid cloud connectivity, backbone services, and customer interconnections to maintain reliable service delivery.
• Collaborate with Tier 3 engineers, vendors, carriers, and internal teams to resolve escalated infrastructure issues.
• Maintain accurate operational documentation, runbooks, and incident records to support IOC effectiveness.
• Provide technical guidance and mentoring to Tier 1, DC Techs, enhancing IOC capability and knowledge depth.
• Participate in on-call rotations and major incident response activities.

Benefits

• Base salary
• Annual performance incentives
• Equity programs
• 100% company paid health insurance premiums (medical, dental, and vision) for employees
• 75% company paid coverage for dependents
• Company-paid short-term and long-term disability insurance
• Voluntary life, critical illness, and accident coverage available
• Health Savings Accounts (HSA)
• Employee Assistance Program and wellness resources
• 401(k) retirement plan with company match
• Access to financial planning and legal services
• Paid Time Off (PTO)
• Paid holidays
• Internal skills training and advancement pathways
• Professional development to support certifications, continuing education, or role related training
• Company events and team-building activities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree