IOC Customer Delivery Coordinator
About The Position
The IOC Customer Delivery Coordinator will serve as the internal coordination engine for customer-related operational activity. This role is responsible for tracking open requests, monitoring statuses, organizing priorities, and ensuring timely follow-up across internal teams. The successful candidate will bring structure and visibility to a wide range of activities including resource requests, storage expansions, CPU requests, RMAs, customer reporting, status updates, internal escalations, and ongoing deliverables. This is an ideal role for someone who thrives on organization, accountability, and keeping complex workflows moving smoothly.
Requirements
- 1–3 years of experience supporting cross‑team coordination, service delivery, customer operations, or similar operational roles
- Strong organizational skills with the ability to follow established processes, keep tasks and requests organized, and consistently follow up in a professional manner
- Ability to communicate clearly, manage multiple priorities, and stay composed in a fast‑moving environment, with a willingness to take initiative, learn, and help bring structure to day‑to‑day work
- Strong attention to detail with high accuracy
- Excellent written and verbal communication skills
- Strong Excel / Google Sheets / reporting capability
- Comfortable working with cross-functional technical teams
- Able to work independently, take initiative, and follow through on assigned requests
Nice To Haves
- Experience in data center, cloud, infrastructure, or technology environments is an asset
- Familiarity with CRM, ticketing systems, or project management tools preferred
Responsibilities
- Maintain centralized trackers and documentation to ensure all customer-related requests, commitments, and action items remain visible, accurate, and actively followed up
- Monitor status of requests such as storage additions, CPU requests, infrastructure changes, expansions, and operational asks
- Coordinate follow-up actions across Operations, Engineering, Procurement, Deployment, Networking, and other internal teams
- Prepare recurring customer update summaries, reports, trackers, and status tables
- Track RMA progress, vendor actions, replacement timelines, and outstanding dependencies
- Monitor aging or stalled items and escalate to appropriate internal stakeholders using defined escalation paths
- Support internal readiness for customer meetings, updates, and service reviews
- Identify gaps or inefficiencies and surface improvement recommendations to leadership
Benefits
- 100% company paid health insurance premiums (medical, dental, and vision) for employees, 75% company paid coverage for dependents
- Company-paid short-term and long-term disability insurance
- Voluntary life, critical illness, and accident coverage available
- Health Savings Accounts (HSA) – when combined with the High-Deductible Health Plan
- Employee Assistance Program and wellness resources
- 401(k) retirement plan with company match
- Paid professional development and access to financial planning and legal services
- Paid Time Off (PTO) and paid holidays
- Professional development to support certifications, continuing education, or role related training
- Company events and team-building activities
- Overtime compensation for non-exempt workers for hours worked over 40 per week
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
