IOC Analyst

Q2 Software•Austin, TX

24d

About The Position

As passionate about our people as we are about our mission. Why Join Q2? Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers. What Makes Q2 Special? Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together. SUMMARY We are looking for an Integrated Operations Center (IOC) Analyst to join our team, someone who can hit the ground running and provide exceptional monitoring and response that allows the IOC to become the first line of defense on improving CX. The Integrated Operations Center (IOC) has a dynamic and fast paced team of analysts who are critical to maintaining the health and stability of Q2's systems and services. The IOC proactively monitors the availability and performance of a wide variety of services supporting business critical systems at Q2. We provide 24x7 support in a first response capacity and take action to resolve incidents. As an IOC Analyst, you will respond to monitoring alerts and cases, drive investigations and provide triage during incidents and outages for services that the IOC supports across Q2. You will join a passionate and collaborative team of people who are focues on providing exceptional support to our customers and internal teams.

Requirements

Typically requires a Bachelor’s degree in Information Technology and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience
Must have strong organizational and multitasking skills to prioritize workload in a fast paced environment
Must work effectively within a team environment
Prior operations background (e.g., working in NOC, as a sysadmin, etc.)
Experience in automation tools and procedures
Basic knowledge of Windows and/or Linux server administration concepts such as troubleshooting Windows, IIS, Linux, Connectivity, DNS and Active Directory
Basic knowledge of networking concepts
Basic level exposure to virtualized environments
Basic knowledge of application support within multitier environments (web, application, database)
Basic knowledge of incident, change, and problem management principles
Previous experience with Linux Systems Administration
This position requires fluent written and oral communication in English.
Applicants must be authorized to work for any employer in the U.S.
We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Nice To Haves

Experience with the following tools is preferred: PagerDuty, LogicMonitor, Splunk, Salesforce

Responsibilities

Monitor and analyze logs and alerts from a variety of different technologies across multiple platforms in order to identify and mitigate security incidents and maintain the integrity of corporate information
Leverage network security tools and capabilities to analyze potential cyber threats from a variety of intakes taking appropriate response actions to include threat containment and/or escalation
Document troubleshooting results and remediation actions, provide regular status updates to impacted customers
Identify and escalate critical impact to on-call teams
Create and maintain operational runbooks in support new and changing infrastructure
Perform daily IOC tasks, including managing a case workload, responding to escalated issues and operational checklists
Ensure proper transition during shift changes
Responsible for ensuring efficient resolution of incidents through people, process and technology
Flexibility to work in 247 environment

Benefits

Health & Wellness
Hybrid Work Opportunities
Flexible Time Off
Career Development & Mentoring Programs
Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
Community Volunteering & Company Philanthropy Programs
Employee Peer Recognition Programs – “You Earned it”
Click here to find out more about the benefits we offer.
We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized.
And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being.
Click here to find out more about the benefits we offer.
Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program ( see more ).
We believe in making an impact—in the industry and in the community.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.
Applicants in California or Washington State may not be exempt from federal and state overtime requirements