IO Engineer

UnitedHealth Group•Eden Prairie, MN

12d•$72,800 - $130,000•Remote

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, and data they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. We are looking for an I O Engineer to join our Site Reliability Engineering (SRE) team supporting ORx and OFS (OptumRx and Optum Financial Services) applications. In this role, you will focus on driving high availability, performance, and reliability of our critical business applications that process pharmacy and financial transactions. You will leverage monitoring and logging solutions, design automation to eliminate manual work, and collaborate with engineering teams to resolve complex production incidents. This is a highly collaborative and technical role that ensures our systems remain resilient and scalable to serve millions of customers. You will enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.

Requirements

3+ years of experience in infrastructure operations, systems engineering, site reliability engineering (SRE), or a related technology role
2+ years of experience writing automation scripts using scripting languages (e.g., Python, Bash, or PowerShell)
2+ years of experience with application performance monitoring (APM) and centralized logging tools (e.g., Dynatrace, Splunk, Datadog, or Grafana)
2+ years of experience supporting production web applications running on Linux/Unix and/or Windows servers
Must be willing and able to participate in an on-call rotation for 24/7/365 production support

Nice To Haves

Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent technology experience)
Experience supporting pharmacy benefits management (PBM) or financial transaction systems (ORx or OFS platforms)
Experience with Cloud environments (such as Microsoft Azure or AWS) and container platforms (such as Kubernetes or Docker)
Experience with CI/CD tools (e.g., Jenkins, GitLab CI, GitHub Actions) and Infrastructure as Code (e.g., Terraform or Ansible)
Good understanding of database management systems (relational or non-relational) and web/application servers (e.g., Tomcat, WebSphere, or IIS)
Excellent troubleshooting, communication, and collaboration skills with the ability to manage incidents under pressure

Responsibilities

Use enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement
Evaluate emerging trends to inform solution design and strategic innovation
Perform routine and proactive monitoring of critical ORx/OFS applications to ensure system performance, reliability, and availability
Write and execute automation scripts and orchestration code to eliminate manual operational tasks (toil reduction) and streamline application deployment pipelines
Build and maintain monitoring dashboards, logging, and alerting systems using tools such as Dynatrace, Splunk, and Grafana to track key system metrics and SLA compliance
Troubleshoot infrastructure and application-level issues, perform root cause analysis (RCA), and collaborate with engineering teams to implement permanent resolutions
Participate in on-call rotations to provide rapid-response technical support for critical production incidents, ensuring minimal disruption to business operations
Collaborate with database, cloud, and network administrators to optimize server and system performance
Ensure compliance with enterprise security, backup, disaster recovery, and infrastructure standards