IO Engineer, IAM - Remote

UnitedHealth Group•La Crosse, WI

1d•$72,800 - $130,000•Remote

About The Position

This role is within the Endpoint Operations’ Identity and Access Management (IAM) team. This position implements and operates identity and access management solutions, including Single Sign On (SSO), RSA SecurID Multi-Factor Authentication (MFA), Consumer Identity Access Management (CIAM) solutions (e.g. Ping Government Identity Cloud CIAM and Azure Entra ID). Facilitates integration of identity tools into existing and new applications. Provides architecture drawings, documents system specifications and standards as required by the business. Works in a team supporting IAM projects working with enterprise architects and developers, trainers and communications teams to provide a holistic solution, improving and simplifying end user experience, while also working to improve and modernize Optum Serve’s Identity Governance Administration / authentication and authorization solutions. Mentors others in the IAM team as needed. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Requirements

Associate’s degree in IT or related field or 8 years of equivalent experience
4+ years of experience working with Microsoft Environments, Active Directory, Group Policy Objects
2+ years of experience working in cloud environments (IaaS, PaaS, SaaS): Microsoft Azure/Entra, Amazon, etc.
Experienced working with Single Sign On (SSO), Modern Authentication Methods, Multi Factor Authentication (MFA)
Working knowledge of IP networking, Internet, DNS
Familiarity with NIST 800-53 Rev 5 IAM requirements and NIST 800-63
Available for on-call as needed
US Citizenship required
US Based

Nice To Haves

Information Technology Certifications
Experienced in building Windows Workstation OS and Windows Server
Functional knowledge of Active Directory, Group Policies and DNS
Familiarity with SailPoint IIQ (IGA tool)
RSA SecurID
Delinea Secret Server
Ping’s Customer Identity & Access Management (CIAM)
Solid interpersonal and communication skills
Solid documentation skills
Works independently with minimal supervision
Effective time management skillset
Effective troubleshooting skillset and a commitment to solving problems
Proven ability to take responsibility for assigned tasks and prioritize workload in a fast-paced environment
Proven ability to adhere to procedures and maintain accurate detailed records

Responsibilities

Works under the guidance of the Identity Enterprise Architect, the IAM Manager and Endpoint Ops Director to gather business requirements, design, implement and operate identity solutions
Act as a technical resource to others to resolve problems or issues
Administration of the IAM platform or internal applications related to IAM systems
Mentors others in IAM team on Optum Serve’s Identity & Access Management platforms
Creates documentation describing in detail, data flows, security measures, protocols and daily operational needs of IAM systems as required by the business
Acts as subject matter expert (SME) during audits, vendor engagements, etc.
Act as a technical resource to resolve incidents, issues, errors or related tasks. Respond to and resolve support requests
Responsible for maintaining IAM related Service Level Objectives / Agreements (SLO/SLA)
Develop and maintain reporting needed to monitor IAM SLAs and work performance
Plan, analyze, design, implementation, and maintenance of all layers of IAM applications, including Authorization/Authentication and Account Creation/Management/Provisioning
Analyze business processes and development of automation/scripting (AI) where applicable
Anticipate needs and proactively identify solutions
Maintain centralized documentation including network/environment diagrams, work instructions and other documentation as assigned
Follow all escalation procedures according to policy and standards to meet SLAs
Provide an accurate record of work in request / incident management ticketing tools
Utilize standard corporate tools to record change and problem activities for tracking purposes
Be result oriented with tasks, completed with high sense of urgency and quality
Assists in other duties as needed and directed