IAM Engineer
About The Position
J.Crew is seeking a detail-oriented and proactive Identity & Access Management (IAM) Engineer to join their Information Security team. This role will be responsible for ensuring the right individuals have the right access to the right systems at the right time. The IAM Engineer will play a critical part in protecting customer data, securing employee access, and supporting compliance with industry regulations across their retail, e-commerce, and corporate environments. The ideal candidate has strong technical and analytical skills, understands the balance between security and usability, and is passionate about safeguarding both customer trust and internal operations.
Requirements
- Experience in identity and access management, security administration, or IT operations.
- Familiarity with IAM solutions (e.g., SailPoint, CyberArk, Microsoft Entra/AD).
- Strong understanding of authentication protocols (SAML, OAuth, OIDC, LDAP).
- Knowledge of user provisioning, RBAC, least privilege, and privileged access management.
- Ability to analyze and troubleshoot access-related issues across applications, networks, and cloud platforms.
- Strong documentation and communication skills, with the ability to work effectively with both technical and non-technical teams.
- Bachelor’s degree in Computer Science, Information Security, or related field—or equivalent experience.
Nice To Haves
- Certifications such as CISSP, CISM, Security+, or CIAM.
- Experience supporting IAM in retail or e-commerce organizations.
- Familiarity with automation and scripting (Python, PowerShell, Bash) for identity workflows.
- Exposure to Zero Trust architectures and modern identity security models.
Responsibilities
- Manage user identity lifecycle processes (provisioning, de-provisioning, role changes) across corporate, retail, and e-commerce systems.
- Administer and monitor identity and access management platforms, including Single Sign-On (SSO), Multi-Factor Authentication (MFA), and privileged access tools.
- Work with HR, IT, and business units to ensure timely onboarding and offboarding of employees and contractors.
- Review and enforce role-based access controls (RBAC) and least privilege principles.
- Perform periodic access reviews and certifications to support compliance with PCI-DSS, SOX, GDPR, and CCPA.
- Investigate and resolve access-related incidents, anomalies, and escalations.
- Collaborate with Security Engineers to integrate IAM controls into cloud and SaaS platforms (AWS, Azure, GCP, Okta, Workday, etc.).
- Support audits and reporting, providing evidence of compliance with security policies and regulatory standards.
- Contribute to the continuous improvement of IAM processes and recommend automation opportunities.
Benefits
- Medical insurance
- Dental insurance
- Prescription insurance
- Vision insurance
- Family planning (fertility, adoption & surrogacy support)
- Fitness discounts
- Medical travel
- Associate discount across all brands (J.Crew, J.Crew Factory, and Madewell)
- Summer Fridays
- Hybrid work model
- Community Impact support through philanthropic efforts and the J.Crew Cares Program
- Winter Break for eligible full-time associates at the Home Office
- PTO package
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
