Invoice Support Account Specialist 1
About The Position
As an Invoice Support Account Specialist 1, you will be responsible for managing and resolving incoming phone calls and emails from the Company’s customers, which may arise from requests, disputes or complaints. Also responsible for working to resolve customer issues. Handle incoming calls to resolution. Document and forward calls needing additional support to the appropriate associate. Manage emails, correspondence, phone calls, etc. from customers regarding invoice support issues. Manage personal SEFL email inbox and the Invoice Support team’s email inbox. Image all documentation into the Company’s imaging system. Correspond with collection agencies via email. Send documentation to customers upon request. Interact with the Credit and Collections teams on a daily basis. Also interact with the Traffic Department and Service Centers as needed.
Requirements
- High School Diploma or GED
Nice To Haves
- Previous data entry experience
- Previous customer service experience
Responsibilities
- Managing and resolving incoming phone calls and emails from customers regarding requests, disputes, or complaints.
- Resolving customer issues and handling incoming calls to resolution.
- Documenting and forwarding calls requiring additional support to the appropriate associate.
- Managing emails, correspondence, and phone calls from customers regarding invoice support issues.
- Managing personal SEFL email inbox and the Invoice Support team’s email inbox.
- Imaging all documentation into the Company’s imaging system.
- Corresponding with collection agencies via email.
- Sending documentation to customers upon request.
- Interacting with the Credit and Collections teams on a daily basis.
- Interacting with the Traffic Department and Service Centers as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
