Invoice Reimbursement Associate

Safelite • Columbus, OH

13d • Hybrid

About The Position

The Invoice Reimbursement Associate is responsible for reviewing and processing third-party vehicle glass claims and preparing invoices for payment. Success in this role requires strong attention to detail, the ability to manage a high volume of work accurately, and confidence communicating with customers, repair shops, and internal partners through phone, email, and other communication channels. This role combines customer service and administrative claims processing. Associates spend the majority of their day reviewing documentation, navigating multiple systems, communicating with customers and shops, and managing a high-volume workload while meeting accuracy and productivity expectations.

Requirements

• High School Diploma Required
• Less than 1 year of professional experience required.
• Ability to accurately process a high volume of work while maintaining attention to detail.
• Keyboarding proficiency of 10,000+ keystrokes per hour (KSPH).
• Strong verbal and written communication skills.
• Comfortable handling phone conversations while managing administrative and system-based tasks.
• Ability to adapt to changing priorities and a fast-paced work environment.
• Experience navigating multiple systems and applications simultaneously.
• Microsoft Office experience, including Word.

Nice To Haves

• Previous customer service, claims processing, administrative support, insurance, billing, or contact center experience preferred.
• Oracle experience preferred.
• Proven customer service experience, particularly in phone-based environments.

Responsibilities

• Review and audit documentation submitted for shop payment or policyholder reimbursement to ensure all required information is received and accurate prior to processing.
• Communicate with customers, repair shops, and partners via phone, email, fax, and Salesforce to request missing information, provide claim status updates, or route inquiries appropriately.
• Handle inbound calls during designated business hours while balancing claim processing responsibilities.
• Review invoice submissions for duplicate payments, supplemental requests, and payment accuracy.
• Partner with internal departments to obtain pricing approvals, coverage verification, network research, and vendor information needed to complete claims.
• Update and maintain claim, customer, and shop information across multiple systems.
• Upload and manage claim documentation in company systems.
• Identify and route special investigation, fraud-related, or exception requests as needed.
• Meet established quality, productivity, attendance, and service expectations in a fast-paced environment.
• Perform other duties as assigned and comply with all company policies and standards.

Benefits

• Upon successful completion of training and achievement of performance and quality expectations, this role will transition to a remote work arrangement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED