Invoice Reimbursement Associate

Safelite•Columbus, OH

1d•Onsite

About The Position

This position is responsible for processing third party vehicle glass claims and preparing invoices to receive payment. The role requires phone interaction with clients and a strong focus on communication and service excellence. The position requires the applicant to reside in the Columbus, OH area and be willing to come on-site for training for 60 to 90 days.

Requirements

High School Diploma Required
less than 1 year of experience Required
KSPH of 10,000 plus
Strong verbal and written communication skills
Adaptability to fast paced, frequently changing environment
Microsoft Word
Oracle
Proven customer service experience, especially in phone-based roles

Nice To Haves

Previous customer service experience

Responsibilities

Audit documents received for Shop Payment or Policy Holder reimbursement received via Outlook in Salesforce Case platform to ensure all necessary information is provided to process for payment.
Respond to incoming email/fax through Salesforce or ACD Call to communicate with shops/customers and request any missing information, update them on their claim status, or direct them to the correct department.
Review for duplicate payments or supplemental requests based on shop/customer invoice submission.
Work with other departments in Safelite to obtain necessary pricing/threshold approvals, coverage, network research, and shop vendor updates.
Audit and update Mainframe referral for correct parent/bill to account and address for customer and/or shop.
Upload Documents into Sv2.
Recognize SIU/FL/Stray requests and forward documentation, as needed.
Performs other duties as assigned
Complies with all policies and standards