Self-Direction - Invoice Coordinator

Epilepsy-Pralid, Inc•Syracuse, NY

12d•$21 - $24•Onsite

About The Position

The primary function of this role is to oversee the processing of invoices in an electronic record keeping system and support the Self-Direction department with expense-related issues and questions. This position requires a strong understanding of OPWDD and EPI policies and procedures, as well as the ability to apply and interpret OPWDD guidance for allowable expenses. The Invoice Coordinator will also provide education and training to Self-Direction Coordinators and Support Brokers, and communicate effectively with various stakeholders to resolve billing issues.

Requirements

Minimum High School Diploma with two (2) years of Human Service experience.
Strong working knowledge of Microsoft programs including Email, Word, Excel, PowerPoint, and Teams.
Must possess and maintain a valid NYS Driver’s License-a vehicle is required for business travel.
Solid verbal and written communication skills and ability to communicate with all persons supported and a diverse employee population of various levels within the organization.
Demonstrated ability to use poise, tact, maturity and diplomacy, during difficult and/or stressful situations to effectively collaborate and resolve issues.
Proven ability to work in a fast-paced environment, with demonstrated ability to manage multiple tasks, and customer requests, while meeting deadlines.
Must maintain confidentiality and exercise discretion concerning all business-related matters, including but not limited to board/vendors/donors’ names, investigations, finance, operations, and employee relations matters.
Must be willing to complete specific company required training as mandated by our governing agency, Office for People with Developmental Disabilities (OPWDD), at time of hire and annually thereafter.
Must always adhere to all departmental /company policies & procedures.
Apply and interpret OPWDD (Office for People with Developmental Disabilities) guidance to determine allowable and non-allowable expenses.
Stay updated on OPWDD policies, Self-Direction budget rules, and Medicaid requirements relevant to invoice processing.

Nice To Haves

Bachelor's degree preferred with 1 year of Human Service experience.

Responsibilities

Assures the timely and accurate processing of invoices for people receiving services, following all processes and procedures set forth by OPWDD and EPI.
Review submitted invoices for completeness, accuracy, and compliance with applicable policies and procedures.
Ensure all invoices reflect accurate billing information and correct supporting documentation.
Review and verify submitted invoices for accuracy, completeness, and compliance, ensuring correct billing details and required documentation.
Identify discrepancies, errors, or unauthorized charges and take corrective actions.
Verify that expenses align with approved Self-Direction budgets and authorized services.
Assess expenses through a person-centered lens, ensuring they align with the individual's Life Plan and chosen goals.
Provide ongoing education, training and clarification to Self-Direction Coordinators and Support Brokers regarding invoicing processes, invoicing standards, documentation requirements, and allowable expenses.
Provide training and act as a resource to promote understanding and consistent application of invoicing standards and process.
Communicate effectively with vendors, brokers, fiscal intermediaries, and other team members to resolve invoices and billing issues.
Maintain accurate and organized records of all invoices, communications, and decisions related to expense related decisions, and review all new expenses to ensure compliance with OPWDD guidance prior to payment.
Participate in team meetings and professional development opportunities to enhance efficiency and compliance.
Performs all other duties as requested by Self-Direction Supervisor and/or designee within the scope of practice.
Other duties as assigned within the scope of practice.
Participate on various EPI committees as able.