Invoice & Collections Specialist - Eurofins BioPharma Product Testing Toronto, Inc.

Eurofins•Toronto, ON

4d•CA$53,000•Onsite

About The Position

The Specialist will be responsible for overall day-to-day tasks to ensure efficient, timely, and accurate customer billing, collection of accounts receivable, payment applications and general Accounts Receivable maintenance. This role requires an individual with the right combination of skills who is results-oriented, target-focused, and a problem solver with a “customer first” attitude to service. Please note that this role will require relocation to the Company’s Mississauga office following our planned office move in 2026.

Requirements

Post-secondary education in Accounting or similar
Strong Computer proficiency – Microsoft Office, especially Excel
Minimum 2 years on full cycle Accounts Receivable processes
Strong customer service skills
Must speak and write English fluently
Must possess excellent communication skills, both written and verbal, in order to present responses to clients, prepare reports and maintain communication with internal and external clients
Must be articulate
Excellent organizational skills
High level of accuracy and strong attention to detail
Ability to work independently, while supporting a collaborative, team-based department
High level of professionalism, maturity, good judgment including discretion when dealing in confidential financial matters
Must be proactive, self-disciplined and able to demonstrate a high level of productivity with a goal-oriented approach
Ability to work in a fast-paced environment, handle multiple tasks, work under pressure and meet tight deadlines
Exceptional computer skills with a high level of competence with MS Office (Outlook, Word, Excel)

Nice To Haves

Experience with Microsoft Great Plains software is an asset
LIMS (asset)

Responsibilities

Create customer invoices and ensure completeness of invoicing by month end for all services provided to customers
Create credit notes where required
Mail/email customer invoices and reports
Build strong positive relationships with our customers to ensure smooth payments and manage client dispute resolution
Weekly follow-up with internal teams to determine work completed but not invoiced
Reach monthly collection and DSO targets by constant communication and follow-up with customers via telephone and email.
Weekly status update with BPT President on collection progress and other issues
Resolve customer payment discrepancies and invoicing disputes by coordinating with internal operations teams
Posting daily receipts (cheques, EFT, credit card payments)
Provide customer service regarding collection issues or request for additional documentation
Send customer statements for overdue accounts
Maintain system customer cards to ensure updated contact information
Filing and maintaining customer records
Provide assistance to Finance team during annual external audit and other reviews
Provide BPT President with ad-hoc reports concerning AR and Collection status as requested
Assist BPT President with special projects