Collections Specialist, Eurofins Environment Testing Southwest, Calscience, Tustin, CA

Eurofins•Tustin, CA

1d•$20 - $24•Onsite

About The Position

Eurofins Environment Testing Southwest is looking to add a Collections Specialist to our team in Tustin. The Collections Specialist is assigned an account portfolio and is responsible for reviewing and evaluating the status of client accounts within the portfolio. Contacting clients for payment of past due invoices, researching and resolving conflicts that result in the client delaying payment. Works accounts as directed by the collections manager and within collections policy. Communicate account issues and compile reports for use by management in making critical client account decisions.

Requirements

AS/AA in Accounting or related field-not mandatory
Minimum 5 years collections experience preferred
Authorization to work in the United States indefinitely without restriction or sponsorship
Professional working proficiency in English is a requirement, including the ability to read, write and speak in English
General business concepts
General accounting knowledge
Computers and accounting software
Basic mathematical principles
Collections policies, procedures and best practices
Strong written and verbal communication skills
Active listening skills
Negotiation skills
Problem solving skills
Organizational skills
Strong customer service skills
Detail oriented
Employ tact and discretion in business-related conversations

Responsibilities

Monitor and maintain accounts within assigned portfolio.
Contact clients via verbal and written communication for payment of past due invoices.
Provide information and/or documentation to both internal and external clients.
Interact with Collections Manager and Operation Designees to resolve client issues.
Maintain current and accurate account notes in collections software.
Provide updates on accounts to Collections Manager, Operations and Sales as needed.
Work daily follow up queue in collections software.
Notify the Collections Manager of negative payment patterns.
Facilitate and/or attend conference calls specific to collections activity on client accounts.
Resolve cash discrepancies on client accounts by research in Oracle of payment application.
Process credit card payments.
Complete side projects/ task as assigned by Collections Manager.