Invoice Audit & Disputes Analyst

Bowman Andros Products•Mount Jackson, VA

2d•$55,000 - $65,000•Onsite

About The Position

The Invoice Audit & Disputes Analyst is responsible for managing customer deductions, chargebacks, invoice disputes, and claims to protect company revenue and improve profitability. This role partners with Customer Operations, Finance, Sales, Indust, and Supply Chain to investigate discrepancies, resolve disputes, recover invalid deductions, and identify root causes that drive recurring issues. The position plays a critical role in improving invoice accuracy, reducing customer chargebacks, and strengthening operational processes to prevent future deductions.

Requirements

Bachelor's degree in Business, Finance, Accounting, Supply Chain, or related field preferred.
2–5 years of experience in accounts receivable, deductions management, customer service, logistics, finance, or dispute resolution.
Experience investigating customer claims and chargebacks.
Strong analytical and problem-solving skills.
Advanced Microsoft Excel proficiency.

Nice To Haves

Food manufacturing, CPG, or distribution experience.
Experience with retailer compliance programs and deductions.
Experience with ERP systems such as S2K, SAP, Oracle, or Microsoft Dynamics.

Responsibilities

Investigate customer deductions, chargebacks, shortages, and invoice disputes.
Validate claims and determine recovery opportunities.
Manage dispute resolution through closure.
Submit supporting documentation and dispute packages.
Work directly with customers to recover invalid deductions.
Track recovery performance and open claim balances.
Identify trends and recurring causes of deductions.
Partner with internal teams to implement corrective actions.
Support initiatives that improve invoice and service accuracy.
Maintain deduction and dispute tracking reports.
Analyze customer claim trends and financial impact.
Provide visibility into open claims, recoveries, and risk areas.
Partner with Customer Operations, Finance, Sales, Logistics, and Warehousing to resolve issues.
Support customer audits and documentation requests.
Assist with process improvements that reduce future disputes.