INVESTOR SUSPENSE
About The Position
Join the GEM Mortgage Team! Ready to be part of a leading mortgage lender that truly puts clients first, at Golden Empire Mortgage, we've been a respected leader in the industry for nearly 40 years, guided by our core belief that our borrowers' interests come first. We're dedicated to providing clients with expert financing advice and believe that everyone deserves access to credit. Our mission is to build long-lasting relationships with borrowers and real estate partners, be an employer of choice with growth opportunities for our team members, and operate as a trustworthy, financially sound enterprise that positively influences our communities. At Golden Empire Mortgage, our LEADER values guide everything: Loyalty to our team, borrowers, and partners. Excellence in all we do. Accountability—we take ownership. Driven for continuous improvement. Engaged to deliver success. Reliability you can count on. If you're passionate about making a real difference in people's lives, delivering exceptional service, and growing your career with a company that truly values its people and its purpose, we invite you to explore opportunities with us. Come join Golden Empire Mortgage and help us empower clients and communities!
Requirements
- One year of mortgage banking experience.
- Good communication skills (written and oral)
- Strong PC and Microsoft skills
- Must possess customer Service skills
Responsibilities
- Follow-up with investors for status of shipped loans and conditions that have been sent, and the time frame for the receipt of a purchase advice.
- Work on suspended loan files within 1-2 days of suspension by the investor to clear all conditions and have the loan purchased within the investor’s required timeframes to avoid incurring additional penalties.
- Notify the branch of any conditions needed that cannot be cured without branch support (i.e., items needed from the borrower, or from the borrower’s CPA, attorney, etc.). Attempt to obtain any additional items needed without going back to the branch (i.e., corrections to appraisals, corrections to the insurance, and prelims, etc.) with the objective of having the loan purchased as quickly as possible without penalty.
- Monitor investor’s website for suspense items and monitor Investor’s loan report against LOS reports to ensure all loans are accounted for and the shipped file was received at the investors.
- Monitor Byte LOS reports and send out suspense reminders when conditions have not been received from the branches in the timeframe given to them OR within the time the branch estimated they would have the item. Keep detailed notes in LOS system for Post-Closing Manager, and Executive Management Team to review.
- Input codes for department errors into LOS system to allow department managers to be able to monitor errors for possible training needed, etc.
- Interface with the respective corporate departments to obtain corrected loan documents that need to be re-signed or re-recorded, MICs, LGCs, corrected CDs.
- Advise Post Closing Supervisor of any potential issues or problems that may delay a loan from being purchased or any possible denials. Inform Post Closing Supervisor and Credit Risk Manager immediately of actual loan denials.
- Be aware of Investor’s turn times and penalties for the loan not being purchased by the expiration date or the “cure by” date.
- Review the suspense notice for any possible erroneous conditions before contacting the branch.
- Work as a team to help ensure co-workers meet their cure-by dates and be willing to speak-up and ask for help in solving problems that may arise on your designated pipeline.
- Responsible for registering and transferring MERS as well as making revisions or corrections to existing registrations and transfers.
Benefits
- Overtime is paid in accordance with California state and federal labor laws.
- Additional compensation, such as bonuses or incentive pay, may be available based on performance and business needs.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
