Life Insurance Suspense Analyst (HYBRID)

EQH•Charlotte, NC

13h•Hybrid

About The Position

Equitable is looking for an experienced Suspense Analyst to join our Life Insurance team. The Life Insurance Suspense Analyst is responsible for managing and reconciling suspense accounts related to life insurance initial premium payments. This role ensures timely identification, research, resolution, and application of unapplied or misapplied funds while maintaining compliance with regulatory and internal control requirements. The analyst may engage with Case Management as well as Accounting and Billing to resolve discrepancies and improve suspense resolution processes. This position offers a hybrid work schedule, with an on–site presence of 2–3 days per week in our Charlotte, NC office, combining flexibility with team collaboration.

Requirements

High school diploma or equivalent professional work experience
2+ years of experience in life insurance operations, suspense, cash application, or financial reconciliation.
Exceptional analytical and problem-solving skills.
High attention to detail and accuracy.
Proficient with Microsoft Excel, Frontier and other Microsoft Office applications.
Ability to manage multiple priorities and meet deadlines.
Effective written and verbal communication skills.
Ability to quickly learn product features, systems, and transaction processes.
Extremely self motivated and eager to learn.
High level of Customer Satisfaction focus and willingness to interact via phone and email with both internal & external customers.

Nice To Haves

Associate’s or Bachelor’s degree preferred in Accounting, Finance, or Business
Experience with life insurance policy administration systems.
Knowledge of premium billing, and suspense accounting.
Familiarity with SOX or audit controls.

Responsibilities

Research, analyze, and resolve unapplied, misapplied, or unidentified premium payments in suspense accounts.
Apply payments accurately to new and inforce policy accounts according to established procedures and regulatory guidelines.
Investigate discrepancies between records, and policy administration systems.
Document findings and resolutions clearly and thoroughly.
Monitor aging suspense items and prioritize resolution of high-risk or time-sensitive transactions.
Assist with month-end reconciliation and reporting.
Identify root causes of recurring suspense issues and recommend process improvements.
Ensure adherence to SOX controls, audit requirements, and insurance compliance standards.
Provide cross-functional and backup support for related life insurance processes, including Paid Change and Term Conversion, during periods of high work volume or the absence of key analysts or as requested.
Assist with reviewing, processing, and reconciling transactions associated with Paid Change and Term Conversion requests, ensuring accuracy and compliance with policy provisions.
Prioritize and re-balance workload as needed to support business continuity and service-level commitments.
Collaborate with leadership to identify temporary workflow adjustments when demand increases.
Maintain proper documentation and handoffs to ensure continuity of work across functions and communicate as needed.