Investor Services Manager

Alter Domus • Guernsey, WY

5d • Hybrid

About The Position

For our ILM (Investor Lifecycle Management) Team, we are currently looking for a Investor Services Manager. We offer a young, dynamic, and international corporate atmosphere as well as the benefit of customized training adapted to your needs throughout your career.

Requirements

• You hold a degree in law, finance or economics
• You have at least 5 years experience in Compliance with a strong AML/KYC background (preferably in PSF and/or transfer agency)
• You show high interest in regulatory and compliance topics
• Highly skilled in communication and relationship management
• You are fluent in English and in German. Any other language will be considered an advantage
• You like working in a team and you are able to think out of the box
• You are a results-driven individual with a client-focused mindset
• You combine a large autonomy with a strong emphasis on accuracy and details.
• Proficiency in Microsoft Excel, including advanced functions (e.g., VLOOKUP, pivot tables, macros).

Nice To Haves

• Proficiency in VBA programming for automating tasks and processing data is a plus.

Responsibilities

• Maintaining a consistent and timely clients communication on regulatory changes while ensuring compliance and operational excellence
• Screening regulatory and policy changes: Serve as the primary point of contact for Clients and/or Investors about change/new regulatory matters, including AD policies and procedures.
• Communication to Clients: Pro-actively communicate to clients (internal and external) update on the AML/CFT laws and regulation as well as change in risk rating assessment as driven by AD; Notify pro-actively to clients the forthcoming change; Assess the change fully and communicate final impact assessment and next course of actions to clients
• Attend all clients’ annual due diligence to support the team
• Quality Assurance: Oversee the execution of all CDD and KYA processes through quarterly governance performance monitoring programs (including internal sample checks); Act as coordinator for regulatory authorities visits and audit visits - ensure files provided for the review are clear and organized.
• Plan and deliver (directly or indirectly) trainings to the staff – keep an oversight on the overall skills and competency matrices
• RCSA owner – maintain tracker up-to-date and ensure action owners progress their actions timely
• Work closely with AD Compliance, 1LoD, and CDD/KYA Operational Teams to ensure alignment on laws and regulation and their applicability.
• Own the AML handbook(s) for CDD and KYA, maintain up-to-date and specific for the relevant regions.
• Oversee the execution of all CDD (Customer Due Diligence) processes delegated and ensure oversight is performed as expected. Document and retain evidences of monthly meetings and KPIs as well as annual visit.
• Address and resolve all investor queries or issues promptly and effectively, within SLA response times
• Work closely with compliance and CDD operational teams to ensure alignment and support for investors and their representatives
• Identify opportunities for process enhancements and efficiencies within the CDD framework and to better serve clients and their investors
• Ability to mentorship and to upskill people

Benefits

• Support for professional accreditations such as ACCA and study leave
• Flexible arrangements, generous holidays, plus an additional day off for your birthday!
• Continuous mentoring along your career progression
• Active sports, events and social committees across our offices
• 24/7 support available from our Employee Assistance Program
• The opportunity to invest in our growth and success through our Employee Share Plan
• Plus additional local benefits depending on your location

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level