Investor Services Administrator

Ocorian•Chicago, IL

2d•Hybrid

About The Position

The Investor Services Administrator will play a key role in delivering an exceptional experience for private fund clients and investors. This role acts as a trusted point of support, ensuring investor transactions, communications, reporting, and onboarding activities are completed accurately, efficiently, and in line with regulatory requirements. This is an excellent opportunity for an organized and client-focused professional who enjoys working in a fast-paced environment where attention to detail and relationship management are equally important. The work will directly contribute to strong client satisfaction, operational excellence, and the continued success and growth of the business.

Requirements

Bachelor's degree in Business Administration, Accounting, Finance or a related discipline.
Strong proficiency in Microsoft Office applications, particularly Microsoft Excel.
Strong attention to detail with the ability to manage multiple priorities and consistently meet deadlines.
Client-focused mindset and the ability to build trusted relationships.

Nice To Haves

Professional qualifications or further study relevant to finance, accounting, fund administration or investor are desirable.
Experience within private equity, alternative investments, fund administration, investor services or the wider financial services industry and an understanding of investor onboarding, investor servicing, fund structures, AML/KYC requirements are desirable.
Experience using investor servicing, CRM, fund administration, or compliance platforms such as Allvue, Dynamo, Investran DX, Salesforce, Sentinel, RiskScreen, Ripjar, or similar systems is desirable.

Responsibilities

Support investor onboarding activities, including the collection, review and maintenance of KYC and AML documentation.
Process investor capital activity accurately in accordance with fund offering documents and regulatory requirements.
Administer investor portals, managing user access, permissions and account setup to ensure a seamless investor experience.
Coordinate the timely distribution of investor communications, including capital call notices, distribution notices, financial statements and tax reporting documents.
Support treasury-related activities, including expense payments, distribution funding and related operational processes.
Maintain accurate investor records and data across multiple systems, ensuring information remains current and complete.
Build strong relationships with clients and investors by providing responsive, professional and high-quality support.
Collaborate with internal teams to ensure the efficient delivery of investor services and resolution of queries.
Support process improvement initiatives, special projects and evolving business requirements.
Contribute to a culture of accuracy, accountability and service excellence.