Investor Services Associate

U.S. Bank•Milwaukee, WI

21h

About The Position

The Investor Services department at U.S. Bank is responsible for the accurate processing and maintenance of investor registers and documentation for the funds administered. Associates ensure that existing and prospective investors meet eligibility, compliance, and anti-money laundering ("AML") guidelines when processing investor-related transactions, including subscriptions, redemptions, transfers, and re-registrations. They are also responsible for the generation and distribution of confirmations and reconciling trade information against clients’ expected transactions and monies received from investors. Additional responsibilities include written and oral correspondence with the fund and investors regarding AML documentation and transactions, working closely with the legal/compliance team as needed. Associates serve as a resource for client and investor inquiries regarding their transactions and documentation outside of the trade processing cycle. They are expected to have a basic understanding of the overall direction of USBFS’ Alternative Investment ("AI") business, core services of AI, and ancillary products and services provided to the AI client base. Associates are also responsible for monthly investor services data in SOC 1 checklists for applicable funds.

Requirements

Bachelor's degree in Accounting, Finance or a business-related field, or equivalent work experience
Two to five years of related experience, preferably in portfolio/partnership accounting

Nice To Haves

Strong attention to detail required
Effective verbal and written communication skills
Ability to manage multiple tasks/projects simultaneously while meeting deadlines
Ability to perform research and analysis
Strong knowledge of Microsoft Office – Word, Excel, Outlook
Ability to work independently with minimal supervision while participating in a team environment

Responsibilities

Ensuring all investor queries and requests are received from authorized individuals
Responding to investor/client queries promptly
Requests for investors statements
Request/updates for transaction activities
Fund related performance requests
Facilitating the completion of investor audit requests
Processing of subscription, redemption, and transfers, working with internal/external groups to resolve any discrepancies
Coordinate the collection of fully executed documents with investors
Collect and review all appropriate Tax/FATCA documentation from investors
Collect and review all appropriate AML/KYC documentation from investors
Distribution of Investor reports; Investor Statements, Contract Notes, Capital Call Notices, Distribution Notices
Distribution of Client Reports; Capital Activity Reports, Audited/Unaudited Financial Statements, Investor Letters, Schedule K-1’s
Review of incoming subscription funding from investors
Prepare wire transfers to prime brokers, investors
Understanding the policies and procedures of the AI department
Understanding the information flow through the various AI systems
Knowledge of how to use the various systems specific to the job function
Ability to communicate information carefully in order to manage client relationships
Active listening to obtain information and understand client needs
Written correspondence that is clear, professional and grammatically correct

Benefits

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Incentive and recognition programs
Equity stock purchase
Pension