Associate, Investor Services

Ares Management Corporation•Los Angeles, CA

3d•$115,000 - $135,000•Onsite

About The Position

Ares Management is looking to hire an Associate for the Global Client Solutions (“GCS”) team in Los Angeles. Investor Services is expanding its team to support the firm’s strategic objectives related to fundraising and client service. Investor Services acts as a centralized point of contact for external clients, internal teams and service providers on investor data, onboarding, inquiry management and data rooms across all business lines at Ares (credit, private equity, real assets, infrastructure, secondaries and strategic initiatives). This is a unique opportunity to join a growing team that is defining new processes, building technologies and launching enterprise-wide functions. The individual will be responsible for data room contact and document maintenance, capturing and maintaining investor data, supporting investor onboarding efforts, coordinating with external and internal teams, general team administrative items and projects. As this is a new team, the role will require a dynamic, adaptive, and proactive professional who can help identify enhancements to new and existing processes.

Requirements

Bachelor’s Degree
Minimum of 3 years of experience in a fast-paced, self-driven role, preferably within investment/wealth management, business management/strategy, consulting, and/or financial services
Strong team player who enjoys collaboration and demonstrates willingness assist with various tasks, as needed
Eagerness to learn and grow within the alternative investment industry
Capable of managing multiple priorities across time zones, including internal and external requestors
High attention to detail and customer experience to provide the best-in-class client experience
Demonstrate a high level of integrity to protect sensitive client information
Outstanding presentation, communication, writing, and interpersonal skills
Strong Microsoft suite skills, especially Excel and PowerPoint, Visio is a plus

Nice To Haves

Experience with Salesforce and/or Intralinks is a plus
Experience in customer service is a plus
Experience working with alternative asset classes is a plus

Responsibilities

Support organizational and project management efforts across the Investor Services team
Work closely with Relationship Management and Product Management teams, globally, to streamline and centralize processes across different groups including Finance, Accounting, Legal, Tax, Compliance and Technology
Support investor onboarding process, which includes review of all onboarding documents such as subscription agreement, AML/KYC, regulatory related and tax documents
Capture investor data during the onboarding process and investor lifecycle maintenance
Respond and resolve investor-related inquiries and/or requests in a timely manner
Identify and escalate complex cases or queries to senior team leads
Reconcile data to Fund Administrators’ and follow procedures to resolve any breaks
Manage investor data rooms – including set up, document and contact maintenance
Assist in developing, implementing, documenting and training on new workflows and procedures utilizing technology to create and improve processes and drive change
Build a strong network across the firm and with external vendors to facilitate strong collaboration and promote best practices across business operations groups including Technology, Finance, Accounting, Human Resources, Legal, Tax, Compliance, Fund Administrators and External Counsel