Investor Service Rep I

UMB Bank • Milwaukee, WI

2d • Onsite

About The Position

The Transfer Agency Investor Services Team provides telephone support to mutual fund shareholders, prospective shareholders, and the public. These calls can range from trade details, distributions, tax forms, purchases, and redemptions with the goal of placing trades. As the Investor Services Representative I, you will support shareholders by resolving their issues in a pleasant manner. Ask open ended questions to determine the root cause and provide solutions. In addition, you must be able to pass the Securities Industry Essentials (SIE) exam within 6 months after hire. As your knowledge increases, you will begin working with alternative investments with opportunities to move into a Team Lead.

Requirements

• Bachelor’s Degree OR equivalent work experience
• At least 6 months working in a customer service environment that required direct in-person or phone interaction
• Must be able to pass the Securities Industry Essentials (SIE) exam within 6 months after hire

Nice To Haves

• Opportunities to move into a Team Lead

Responsibilities

• Respond to incoming calls from prospective shareholders
• Assist shareholders with inquiries and provide account information
• Answer questions regarding investment style, fund performance, account options and history
• Analyze, research, and resolve shareholder concerns
• Educate callers about funds and products
• Process all transactions for shareholders
• Record caller information and request mailing of appropriate fund materials
• Provide excellent customer service
• Updating SOLAR, our internal fund information database
• Making outbound calls for clients of our Lead Generation project

Benefits

• Paid Time Off
• 401(k) matching program
• Annual incentive pay
• Paid holidays
• Comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage
• Health savings accounts
• Flexible spending accounts
• Dependent care accounts
• Adoption assistance
• Employee assistance program
• Fitness reimbursement
• Tuition reimbursement
• Associate wellbeing program
• Associate emergency fund
• Various associate banking benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees