Customer Service Rep I

Catexel Nease LLC • West Chester Township, OH

2d • Onsite

About The Position

CSR I is responsible for meeting company and customer requirements by coordinating and communicating customer requirements to the rest of the organization. This position provides customer advocacy while trouble-shooting, problem solving and acting as liaison for our customers with various departments.

Requirements

• Excellent written and oral communication skills along with the ability to work in a team environment.
• Excellent organizational and planning skills – ability to multi-task effectively.
• PC and MS Office proficiency required.
• High School Diploma required.
• Minimum 2 years customer service experience, inside sales, logistics or related functions (preferably in manufacturing).

Nice To Haves

• AS or BS in business or marketing a plus.
• ISO and Datacor experience desirable.

Responsibilities

• Manage customer orders from placement to delivery through multiple channels including phone, e-mail and internet.
• Check inventory for open orders and work with the production team to satisfy customers’ required delivery dates.
• Manage customer expectations to ensure satisfaction by clearly communicating our commitments such as delivery dates, problem resolution and order status details.
• Work with specified logistics companies to arrange transportation coverage for orders as necessary.
• Follow up with 3rd party logistics to ensure accurate entry of freight costs into Datacor for prepaid/prepaid & add shipments.
• Provide high quality of service through efficient use of technology relative to customer activity.
• Double check orders as integral part of order entry process.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees